Technical Support Jobs in New York City, NY

Positions 1,299,657 Updated daily

Looking for Technical Support jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the New York City, NY area.

Delivery Consultant - Openpages (Architect)

Company: IBM

Location: Mexico City, MX

Posted Dec 24, 2025

The role involves collaborating with clients to solve business challenges in a supportive environment, requiring technical expertise in IBM products and strong communication skills. It emphasizes career growth and impactful work through innovative solutions and team collaboration.

AI Architect

Company: IBM

Location: New York, US

Posted Dec 23, 2025

The text promotes IBM Consulting as a career opportunity emphasizing innovation, collaboration, and growth. It outlines roles requiring expertise in cloud architecture, data engineering, and AI, while highlighting the company's focus on client impact and professional development.

Application Developer-Cloud FullStack

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 23, 2025

IBM Consulting offers career opportunities focused on client collaboration, cloud and AI innovation, and professional growth. The role involves developing cloud applications, working with senior teams, and leveraging DevOps tools to drive impactful solutions.

SMPO Services Sales Specialist

Company: IBM

Location: No City, CA

Posted Dec 23, 2025

The text describes a job role for an SMPO Services Sales Specialist, outlining responsibilities such as developing solution strategies, collaborating with cross-functional teams, and meeting sales targets. It lists required qualifications including education, sales experience, and technical expertise.

Product Security Engineer DeFi

Company: FalconX

Location: New York City

Posted Dec 25, 2025

FalconX is a pioneering team revolutionizing institutional crypto access by addressing market challenges with comprehensive solutions. They seek a Product Security Engineer to enhance DeFi security, mitigate threats, and contribute to broader application security initiatives.

Business Sales & Delivery Leader

Company: IBM

Location: JEFFERSON CITY, US

Posted Dec 24, 2025

This role emphasizes leading in technology, solving complex problems, and collaborating on innovative solutions with expertise in data analytics and Azure tools.

Data Engineer-Data Integration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 26, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights working with global clients on hybrid cloud and AI projects, using advanced technologies to drive meaningful change. The role requires technical expertise in data integration and ETL processes, with a focus on delivering real results through innovative solutions.

Collections Professional

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 26, 2025

The text describes a Senior Order to Cash Analyst role at IBM, emphasizing responsibilities in customer order management, invoicing, credit collections, and cash application. It highlights required skills, technical expertise, and the importance of problem-solving, communication, and teamwork. The tone is professional and forward-looking, focusing on innovation and achieving business goals.

BIM Modeler

Company: Sanctuary

Location: New Delhi

Posted Dec 23, 2025

This job posting offers remote work in India with flexible hours, a compensation range of $600-$800 USD/month, and details about a BIM Modeler role at Sanctuary, focusing on architectural projects with a global team.

AI Architect

Company: IBM

Location: New York, US

Posted Dec 23, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It outlines responsibilities like system design, data architecture leadership, and required expertise in cloud platforms, machine learning, and AI governance frameworks.

Application Architect-Cloud Applications

Company: IBM

Location: NO City, BR

Posted Dec 26, 2025

This text describes a job role at IBM Consulting focusing on innovation, collaboration, and technical expertise in hybrid cloud and AI solutions. It highlights opportunities for career growth, required skills in container orchestration and AI integration, and emphasizes a culture of curiosity and problem-solving.

Project Management (Delivery Coordinator)

Company: IBM

Location: No City, US

Posted Dec 24, 2025

This job description outlines a senior role at IBM requiring leadership in technology innovation, project management, and cross-functional collaboration. Responsibilities include overseeing service delivery, analyzing complex challenges, and driving process improvements. The position demands extensive experience in Agile frameworks, technical expertise, and strong communication skills to manage client expectations and team dynamics.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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