Technical Support Jobs in New York City, NY

Positions 1,299,657 Updated daily

Looking for Technical Support jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the New York City, NY area.

Application Developer-Adobe Experience Manager

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities to drive digital transformation through technical expertise. It outlines responsibilities as an Application Developer specializing in Adobe Experience Manager and highlights required skills in AEM, Java, and digital experience platforms.

Application Developer-AWS Cloud Modernization - GOLANG

Company: IBM

Location: NO City, BR

Posted Dec 09, 2025

This text describes a job role in IBM Consulting focusing on cloud and AI solutions, requiring expertise in Golang, AWS services, and DevOps practices. It outlines responsibilities like developing payment systems, collaborating with teams, and ensuring application scalability.

Collections Professionals

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job posting describes an Order to Cash Collections role at IBM, emphasizing responsibilities like managing customer orders, invoicing, credit collections, and dispute resolution. It highlights required skills in accounting software, communication, and teamwork, while showcasing IBM's innovative environment and opportunities for professional growth.

Recruiter (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a recruiter role involving candidate processing, hiring manager collaboration, Agile practices, and specific qualifications. It outlines responsibilities like scheduling interviews, maintaining client relationships, and sourcing talent while emphasizing attention to detail and location requirements.

Contact Center Practitioner (Spanish Speaking)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a role at IBM's consulting division, emphasizing opportunities to innovate, solve complex problems, and collaborate with clients. It outlines responsibilities including customer service, case management, and technical expertise, while highlighting required qualifications and a dynamic work environment.

Senior Managing Consultant - SAP OTC S4 HANA

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This job description highlights a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, leadership in SAP solutions, and opportunities for career growth. The position requires expertise in SAP systems, project management, and AI/cybersecurity knowledge, with flexible work arrangements.

Application Developer-Oracle eBS - Japanese Bilingual

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job posting highlights a role at IBM Consulting involving global client collaboration, Oracle EBS development, Japanese language proficiency (JLPT N3+), and a short-term assignment in Japan. It emphasizes technical expertise, cross-cultural experience, and professional growth opportunities within IBM's innovation ecosystem.

HR Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 09, 2025

IBM Consulting offers a career focused on global collaboration, innovation in hybrid cloud and AI, and professional growth. The role involves improving client operations, leveraging technology, and fostering a culture of empathy and continuous learning.

Application Consultant-DevOps

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in DevSecOps, and strategic contributions through cloud-native technologies and automation.

Identity Threat Detection & Response (ITDR) Consultant

Company: IBM

Location: Taguig City, PH

Posted Dec 09, 2025

This job posting seeks an experienced ITDRAD Consultant to lead Identity Threat Detection and Response platform operations, ensure secure configurations, manage threat detection rules, and integrate security systems while maintaining compliance and operational integrity.

Accounts Receivables Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes IBM's innovative work environment and the responsibilities of an Accounts Receivable Analyst role, emphasizing opportunities for collaboration, problem-solving, and professional growth within a dynamic technical team.

Endpoint Security Engineer

Company: IBM

Location: Taguig City, PH

Posted Dec 09, 2025

This job description outlines the responsibilities and requirements for a Security Specialist role focusing on designing, implementing, and managing secure web gateway and cloud access security solutions. The position demands expertise in cybersecurity, integration with enterprise security controls, and collaboration with various teams to ensure secure operations. Required qualifications include a bachelor's degree, 5+ years of cybersecurity experience, and specific certifications.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

Related Pages

© 2026 Job Transparency. All rights reserved.