Technical Support Jobs in New York City, NY

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Looking for Technical Support jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the New York City, NY area.

Electrician - Building & Grounds/Facilities Management and Planning

Company: The City University of New York (CUNY)

Location: New York, NY

Posted Jun 28, 2025

At least three years of full-time satisfactory experience as an electrician acquired within the last fifteen years and sufficient satisfactory experience as an…

Internal Communications Associate Manager, Content & Channel Strategy

Company: Guardian Life Insurance Company

Location: New York, NY

Posted Jun 28, 2025

Bachelor's degree in Communications, Marketing, Journalism, or a related field. Exceptional written and interpersonal communication skills are a must, and the…

Technical Business Analyst (Leveraged Finance)

Company: Santander Holdings USA Inc

Location: New York, NY

Posted Jun 28, 2025

Executes technical plans, system analysis, detailed design specifications, development, unit and component testing. Basic knowledge in development tools.

Manager of Accounting

Company: Wartburg

Location: Mount Vernon, NY

Posted Jun 27, 2025

CPA license is helpful but not required. The Manager of Accounting is responsible for the supervision of finance staff, budget variance report analysis, Payroll…

HVAC Refrigeration Service Technician

Company: Nextech

Location: Long Island, NY

Posted Jun 28, 2025

EPA certification and a valid driver’s license. Diagnose and repair HVAC/R systems, including electrical, mechanical, and electronic components.

Salesforce - Commerce Cloud B2B Functional - Senior Consultant

Company: Deloitte

Location: New York, NY

Posted Jun 28, 2025

You'll help clients define their eCommerce requirements by leading and facilitating workingsessions to gain an understanding of the client's current state…

Clinical Care Transition Specialist / Registered Nurse - Manhattan

Company: Option Care Health

Location: Manhattan, NY

Posted Jun 27, 2025

If using a personal vehicle, a valid driver’s license and proof of insurance are required. Active and unrestricted Registered Nurse (RN) license.

Swatch Part Time Sales Associate - Times Square (NY)

Company: The Swatch Group (U.S.) Inc.

Location: New York, NY

Posted Jun 27, 2025

As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and…

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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