Technical Support Jobs in New York City, NY

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Looking for Technical Support jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the New York City, NY area.

Fine Dining Chef de Cuisine

Company: Goodwin Recruiting

Location: New York, NY

Posted Sep 01, 2025

Hire, train, schedule, and develop kitchen staff. The ideal candidate is not only highly skilled but also motivated to mentor others, maintain impeccable…

Junior Carpenter for Pest Exclusion

Company: M & M Environmental

Location: New York, NY

Posted Sep 01, 2025

Must have a valid driver’s license with minimum 2 years of driving experience in New York City. Use hand tools and power equipment safely and efficiently.

IV Infusion Nurse

Company: Victory Medical Advanced Regenerative Medicine Institute

Location: New York, NY

Posted Sep 01, 2025

Licensed RN/LPN with valid certification in IV therapy and phlebotomy. At Victory Medical Institute, we offer a wide range of regenerative therapies that…

OTC Derivatives Business Analyst

Company: Infosys

Location: Jersey City, NJ

Posted Sep 01, 2025

You will create detailed design, architecture and process artifacts and implement the deployment plan. Exposure to market risk, credit risk, or collateral…

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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