Vision Insurance Jobs in Madrid, Spain
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Senior QA Engineer
Company: MariaDB plc
Location: Spain
Posted May 07, 2024
MariaDB, a leading database for modern application development, is seeking a Senior QA Engineer. The role involves developing test plans, identifying missing test scenarios, creating automated tests, executing tests, and reporting issues. Qualifications include 5+ years of QA experience with databases, SQL proficiency, understanding of database concurrency, and familiarity with source code management systems. Bonus skills include experience with MySQL/MariaDB MTR test suite, cloud platforms, CI/CD systems, Docker, Kubernetes, and knowledge of MariaDB/MySQL products. The position offers the opportunity to impact technology, collaborate with high-caliber colleagues, and enjoy a competitive compensation package and flexible work environment.
Systems Architect – MDR Services
Company: WatchGuard Technologies, Inc.
Location: Spain
Posted Apr 17, 2024
<p class=jobDescription> <p> <strong> WatchGuard embraces a Flexible Work Philosophy Most of our employees can choose to work from the office at home or any combination of the two Weve built a global workforce of outstanding team members and a flexible culture built on trust collaboration and belonging <strong> <p> <p> <p> <p> <em> Enter the exciting world of cybersecurity WatchGuard has been protecting businesses against cyber criminals malware adware spam and accidental exposures for over 25 years Every one of us depend on the internet for information communication ecommerce and entertainment WatchGuard has and will continue to develop solutions to combat ever changing cyberthreats Join WatchGuard in this fight to keep our customers safe from the perils of the internet <em> <p> <p> <p> <p> <strong> <u> About the Position <u> <strong> <p> <p> The WatchGuard SOC operated by seasoned cybersecurity experts armed with security analytics industryleading machine learningAI and threat intelligence keeps our MSP customers safe The team constantly monitors hunts detects and contains threats lurking in their endpoints and networks around the clock while assessing their attack surface to strengthen security posture and improve their resiliency to threats <p> <p> The SOC Architect position will play a key role in expanding WatchGuards new Managed Detection and Response MDR service that is backed by our SOC team <p> <p> <em> <em> <p> <p> We are seeking an experienced System Architect with strong background in designing Security Operations Center SOC and other managed services infrastructures As a key member of our team you will play a critical role in designing implementing and maintaining robust infrastructure to facilitate our SOC Analysts amp Threat Hunters giving an excellent scalable and efficient MDR service <p> <p> <p> <p> This role will report directly to the Director of WG Labs and will work very closely with the SOC manager people from the product area such as Market Owners Project Managers Product Owners etc and the engineering managers of the different platforms and systems that serve the SOC business <p> <p> The ideal candidate must have an excellent knowledge of modern technologies be able to think out of the box view the global picture to accommodate the product vision with the SOC platform requirements strategic thinking and have strong communication and interpersonal skills <p> <p> <p> <p> <strong> <u> A day in the life <u> <strong> <p> <p> <p> <p> An architect begins their day by reviewing system requirements with stakeholders This may include meetings with product managers developers and other architects to discuss the needs of the system and how they can best be implemented They then create architectural designs that outline how the system will be built Once the design has been established the architect works closely with the developers to ensure that the system is being built according to the design This can include reviewing the code and mentoring developers to help them understand the architecture <p> <p> <p> <p> Throughout the day architects may face technical challenges that require innovative solutions This may involve identifying and resolving performance issues ensuring system reliability and implementing security measures A crucial aspect of their role is communication They must be able to clearly explain their design decisions to stakeholders and work effectively with team members to implement these decisions <p> <p> <p> <p> The field of technology is constantly evolving so as an architect you must keep up with the latest trends and emerging technologies This may involve reading industry publications attending conferences and conducting independent research <p> <p> <p> <p> In addition to daytoday tasks a Software Systems Architect must also think strategically about the future of the system This may involve planning for future iterations of the system and considering how current design decisions will affect the system in the future <p> <p> <p> <p> This role requires a combination of technical expertise communication skills and strategic thinking Its a challenging but rewarding role that has a significant impact on the success of MDR services <p> <p> <p> <p> <p> <p> <strong> Position Responsibilities <strong> <p> <ul> <li> <p> Meet with stakeholders to gather requirements for upcoming projectsinitiatives <p> <li> <li> <p> Collaborate with crossfunctional teams to design and implement secure and scalable systems architecture for our SOC <p> <li> <li> <p> Develop architectural blueprints ensuring alignment with security best practices compliance requirements and business objectives <p> <li> <li> <p> Product Specifications Develop highlevel product specifications identified by Market Owner paying attention to system integration and feasibility <p> <li> <li> <p> Assist in the development of policies and best practices related to technology workflows and coding standards <p> <li> <li> <p> Identify inefficiencies in technical workflows and recommend innovative solutions to address these issues <p> <li> <li> <p> Technical Guidance Provide technical guidance to developers and engineers <p> <li> <li> <p> Identify inefficiencies in technical workflows and recommend innovative solutions to address these issues <p> <li> <li> <p> Quality Assurance Ensure the software meets all quality security compliance modifiability and scalability requirements <p> <li> <li> <p> Assist in defining key metrics for measuring success of our ongoing support of key stakeholders and their related systems and processes <p> <li> <ul> <p> <p> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Proven experience as a software architect <p> <li> <li> <p> Excellent communication and leadership skills <p> <li> <li> <p> Experience in software development and coding across various languages C NET Java etc <p> <li> <li> <p> Excellent knowledge of software and application design and architecture Microservices Containers Cloud based infrastructures AWS Azure CDCI <p> <li> <ul> <ul> <li> <p> Indepth knowledge and experience of managed detection and response involving cloud services and cloud computing particularly Microsoft 365 <p> <li> <li> <p> Solid knowledge of SOCrelated technologies including <p> <li> <li> <p> IEM Security Information and Event Management Familiarity with tools like Splunk ArcSight QRadar etc <p> <li> <li> <p> IDSIPS Intrusion DetectionPrevention Systems Understanding of how they work and how to integrate them into the architecture <p> <li> <li> <p> Firewalls and Gateways Knowledge of perimeter security solutions <p> <li> <li> <p> Endpoint Security Experience with security solutions on end devices <p> <li> <li> <p> Identity and Access Management IAM Familiarity with authentication and authorization systems <p> <li> <li> <p> Security Automation and Orchestration Knowledge of tools like Ansible Puppet etc <p> <li> <li> <p> Fluent in Spanish and English <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Why Work for WatchGuard <strong> <p> <p> <p> <p> WatchGuard is a global leader in network security and intelligence advanced endpoint protection multifactor authentication and secure WiFi Our awardwinning products and services are trusted worldwide by more than 18000 security resellers and service providers to protect more than 250000 customers Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard <p> <p> <p> <p> WatchGuard is headquartered in Seattle Washington with team members working remotely and in offices worldwide <p> <p> <p> <p> Our company culture places an intense focus on our customers and employees From the newest employee to our CEO youll find that each person at WatchGuard embodies our Core Values Accountability Community Belonging Action Innovation and CustomerCentric Learn more about our company culture at wwwwatchguardcomwgrdcareers <p> <p> <p> <p> WatchGuard provides equal employment opportunities for all qualified employees regardless of their race color national origin religion ancestry creed pregnancy age sex sexual orientation including gender expression or identity marital status mental or physical disability honorably discharged veteran or military status or any other category protected by federal state or local laws Our equal employment opportunity or EEO policy focuses solely on the talent hard work contributions and actual results achieved by each WatchGuard employee and on the potential of employment candidates to make such contributions We consider focusing on an employees protected characteristics rather than on talent hard work and actual work results to violate our EEO policy As an Equal Opportunity Employer we are committed to a diverse workforce WatchGuard participates in Everify <p> <p> <p> <p> WatchGuard is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures Please let us know if you need assistance or accommodation due to a disability <p><p>
Business Intelligence Team Lead
Company: leadtech
Location: Spain
Posted Apr 28, 2024
Leadtech, a global digital business company with over 500 employees, is seeking a Business Intelligence Team Lead. The ideal candidate should have 3+ years of BI experience, strong leadership skills, and proficiency in BI tools like QlikView, Qlik Sense, Power BI. Key responsibilities include leading a BI team, developing strategies, overseeing BI solutions, and communicating insights to stakeholders. Leadtech offers top-notch benefits including private health insurance, flexible time off, remote work options, and a dynamic office environment in Barcelona's Blue Building.
Product Designer
Company: Welltech
Location: Poland, Spain
Posted Apr 28, 2024
Welltech, a global IT powerhouse specializing in Health & Fitness mobile applications, is seeking a Product Designer. With over 200M installs and 65M installs across their suite of 6 apps, they aim to transform lives through personalized guidance for workout and nutrition plans. The role involves collaborating with diverse teams to create seamless interfaces, prototyping, and iterating on design solutions. The ideal candidate should have 2+ years of experience in product design, proficiency in design tools, and a strong portfolio showcasing design expertise and problem-solving skills.
Senior Security Risk Management Engineer
Company: Databricks
Location: Netherlands,UK,Spain,Costa Rica,Brazil
Posted Apr 18, 2024
<p class=jobDescription> <p> RDQ124R75 <p> <p> The Databricks Security Risk Management teams mission is to proactively identify manage and monitor security risks that may impede Databricks ability to achieve its strategic objectives while safeguarding the confidentiality integrity and availability of information and physical company assets You will be an individual contributor on this dynamic and highly effective team <p> <p> This is a remote work opportunity within the following geographic regions <p> <ul> <li> <p> Netherlands Great Britain United Kingdom Spain Costa Rica Brazil <p> <li> <ul> <p> You will work with a global Databricks team spread across various locations in the US and EMEA to conduct security risk assessments maintain the Databricks risk register and more <p> <p> <strong> The impact your will have <strong> <p> <ul> <li> <p> Integrate security risk management across the organization <p> <li> <li> <p> Determine and drive risk mitigation efforts <p> <li> <li> <p> Support recurring reporting of risk program metrics to leadership <p> <li> <li> <p> Manage security risk acceptance and exceptions processes <p> <li> <li> <p> Maintain riskrelated policy and process documents <p> <li> <ul> <p> <strong> What we look for <strong> <p> <p> We are looking for a professional with the following skills and practical experience in <p> <ul> <li> <p> Designing implementing and managing a security risk management program and risk acceptance security exception process <p> <li> <li> <p> Building endtoend risk scenarios specific to a companys environment <p> <li> <li> <p> Completing projects with multiple dependencies constraints and build relationships with manage diverse stakeholders remotely <p> <li> <li> <p> Tracking and reporting key performance and risk indicators <p> <li> <li> <p> Ability to clearly articulate risk concepts and results to leadership and peers <p> <li> <li> <p> Excellent verbal and written communication documentation collaboration analytical and presentation skills <p> <li> <li> <p> Bachelors degree from an accredited college or university in cybersecurity computer science or related field is preferred <p> <li> <li> <p> Relevant security and GRC certifications such as CISSP CCSP CSSLP CGRC CCSK GSEC GCIH GCFE GCFA and CEH are preferred <p> <li> <li> <p> 4+ years of security experience or advanced degree + 2 years of security experience <p> <li> <li> <p> Working understanding of security assessment risk management and compliance frameworks eg NIST 80037 NIST 80039 NIST 80030 MITRE ATTampCK ISO 27001 ISO 27005 NIST 80053 SOC 2 PCI FedRAMP and how they are interrelated <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Private Medical Insurance <p> <li> <li> <p> Private Life Insurance <p> <li> <li> <p> Equity Awards <p> <li> <li> <p> Paid Parental Leave <p> <li> <li> <p> Fitness Reimbursement <p> <li> <li> <p> Annual Career Development Fund <p> <li> <li> <p> Home OfficeWork Headphones Reimbursement <p> <li> <li> <p> Business Travel Accident Insurance <p> <li> <li> <p> Mental Wellness Resources <p> <li> <ul><p>
Product Manager - Grafana Datasources
Company: Grafana Labs
Location: Spain
Posted Apr 18, 2024
<p class=jobDescription> <p> <strong> This is a remote position and were considering candidates in Spain <strong> <p> <p> As a Product Manager at Grafana Labs youll develop a vision and strategy for your product domain You will own your products roadmap collateral and market research and you will collaborate with Grafana leadership on finetuning your products goals You will be the primary advocate and expert in your area with a strong ability to communicate needs functionality and details effectively both to external customers and internal stakeholders The teams and people you will be interacting with will be 100 remote and globally distributed so clear and proactive communication is essential <p> <p> Product Managers are the bridge that connect RampD to our gotomarket team and customers We are facilitators who ensure the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers <p> <h2> <strong> The Role <strong> <h2> <p> Grafanas foundational value proposition is that you can use it to visualize and act on your data wherever it lives We accomplish this with hundreds of <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomgrafanapluginstype=datasource rel=noopener noreferrer nofollow target=blank> data sources <a> plugins that allow users to query visualize and alert on data directly from tools like Prometheus Elasticsearch CloudWatch and Postgres Many data sources are authored outside of Grafana Labs but we build and maintain a core set used by millions of users <p> <p> As the <strong> Data Sources product manager <strong> youll work with several teams who build and maintain open source and partner data sources Youll pair with engineers and designers to select which data sources we should create next which maintenance and improvements to prioritize and ways to uplevel the most common thing Grafana users do connect to and query thirdparty data The role also involves supporting partnerships with companies who contract with us to maintain or sign their data sources <p> <p> Since data sources vary widely this job requires a technical background knowledge of software development tools and the ability to ramp up quickly on the many technologies with which we integrate <p> <p> As a Product Manager at Grafana Labs you will <p> <ul> <li> <p> Transform ideas and feedback into a product vision and roadmap <p> <li> <li> <p> Empathize with customer problems in order to collect user needs requirements and pain points <p> <li> <li> <p> Curate and properly represent user feedback to Engineering while providing evidence to support tradeoffs and priorities <p> <li> <li> <p> Work closely with product marketing to take products and features to market including creating and updating presentations documentation website content datasheets and whitepapers <p> <li> <li> <p> Use your deep product expertise to make decisions about our gotomarket strategies pricing packaging licensing and tiering <p> <li> <ul> <h2> <strong> Were excited about you because you have <strong> <h2> <ul> <li> <p> 2+ years of experience in Product Management <p> <li> <li> <p> Experience building technical tools for software engineers <p> <li> <li> <p> A propensity for regularly analyzing engagement data and making informed datadriven decisions <p> <li> <li> <p> Experience partnering with UX to build delightful features with solid designs <p> <li> <li> <p> Experience working with engineering teams to design and build products in a fastpaced environment <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <ul> <h3> Bonus Points <h3> <ul> <li> <p> Experience shipping integrations to thirdparty software <p> <li> <li> <p> Experience working across multiple engineering teams at once <p> <li> <li> <p> Working knowledge of database software andor API authentication <p> <li> <li> <p> Experience with open source software andor commercial open source companies <p> <li> <li> <p> Previous experience in Application Performance Monitoring Observability or Devops <p> <li> <ul> <p> In Spain the Base compensation range for this role is EUR 69 000 EUR 83 000 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed <a class=fontbold underline fontbold underline clink href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <em> Compensation ranges are country specific If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range amp benefits at the beginning of the process <em> <p><p>
Typescript Developer
Company: leadtech
Location: Spain
Posted Apr 30, 2024
Leadtech, a digital business innovator since 2009, is seeking a TypeScript Developer with 2+ years of experience. The ideal candidate will contribute to product design, architecture, and development, producing high-quality, scalable software. They should be comfortable with SOLID principles, clean code, and have knowledge of MySQL or PostgreSQL. AWS experience, front-end skills, and familiarity with NoSQL databases are beneficial. Leadtech offers a flexible work environment, competitive benefits, and a strong company culture focused on collaboration, positivity, and work-life balance.
Staff Security Assurance Engineer - Vendor Security Risk Management
Company: Databricks
Location: Spain
Posted Apr 20, 2024
<p class=jobDescription> <p> RDQ125R33 <p> <p> The Databricks Security Assurance Team enables Databricks to achieve third party certifications and to manage vendor security risk in order to help secure Databricks and provide confidence to customers As a Staff Security Assurance Engineer with a focus on vendor security risk you will be responsible for performing vendor security reviews as well as maintaining and improving the Databricks vendor security risk management program You will be an individual contributor reporting to the Senior Director of Security Assurance <p> <p> This is a work opportunity within the following geographic regions <p> <ul> <li> <p> Netherlands Great Britain United Kingdom Spain Costa Rica Brazil <p> <li> <ul> <p> <strong> The impact you will have <strong> <p> <ul> <li> <p> Evaluate the security program maturity security controls and security documentation of Databricks vendors by performing security risk assessments and audits <p> <li> <li> <p> Maintain vendor security risk assessment procedures and related documentation <p> <li> <li> <p> Update the security language used in Databricks vendor contracts <p> <li> <li> <p> Help mature the classification and management of critical Databricks vendors <p> <li> <li> <p> Benchmark identify drive and manage vendor security risk management program maturity improvements <p> <li> <li> <p> Analyze develop and maintain vendor security risk management program metrics for reporting <p> <li> <ul> <p> <strong> What we look for <strong> <p> <p> We are looking for a professional with the following skills and practical experience in <p> <ul> <li> <p> Bachelors degree in Computer Science or related field or equivalent experience <p> <li> <li> <p> 8+ years of security experience with at least 4 years of that in vendor security risk management including performing vendor security reviews <p> <li> <li> <p> Experience conducting security audits of vendors <p> <li> <li> <p> Experience managing and improving vendor security risk programs <p> <li> <li> <p> A comprehensive understanding of security controls across all domains <p> <li> <li> <p> A general understanding of key technical security controls <p> <li> <li> <p> Familiarity with vendor security questionnaires for third party assessments <p> <li> <li> <p> Knowledge and understanding of security regulations and standards such as SOC 2 PCI ISO 27001 etc <p> <li> <li> <p> Experience working effectively across the spectrum of individual contributors and senior leadership within an organization for example Procurement IT Security etc <p> <li> <li> <p> Experience working with Legal Teams regarding the security language in vendor contracts <p> <li> <li> <p> Handson experience with BitSight or other vendor security monitoring software is preferred <p> <li> <li> <p> Experience classifying vendors by criticality and security risk is preferred <p> <li> <li> <p> Experience with Jira is preferred <p> <li> <li> <p> Security related certifications such as CISSP is preferred <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Private medical insurance <p> <li> <li> <p> Life accident amp disability insurance <p> <li> <li> <p> Equity awards <p> <li> <li> <p> Enhanced Parental Leaves <p> <li> <li> <p> Fitness reimbursement <p> <li> <li> <p> Annual career development fund <p> <li> <li> <p> Home office amp work headphones reimbursement <p> <li> <li> <p> Business travel accident insurance <p> <li> <li> <p> Mental wellness resources <p> <li> <li> <p> Employee referral bonus <p> <li> <ul><p>
Staff iOS Engineer
Company: Eventbrite, Inc.
Location: Spain
Posted May 11, 2024
Eventbrite is a people-focused organization that values top talent and strong company culture. They are seeking a Native Software Engineer specializing in the Listings Page to improve user experience and engagement. The role involves working closely with other engineers, product managers, and designers, and requires proven experience in iOS development with Swift, knowledge of other native languages like React Native or Kotlin, and strong communication skills. The tech stack includes Swift for iOS, Kotlin for Android, React for front-end, Python and Django for back-end, and various tools like Git, Datadog, and Splunk.
Product Manager, Grafana Alloy – Core
Company: Grafana Labs
Location: Spain
Posted May 01, 2024
Grafana Labs is seeking a Product Manager for Grafana Alloy – Core, a remote position based in Spain. The role involves developing a vision and strategy for the product, owning the roadmap and market research, and collaborating with Grafana leadership. The Product Manager will be the primary advocate for their product domain, communicating effectively with both external customers and internal stakeholders. The role requires strong communication skills, technical proficiency, and experience in B2B SaaS products. The ideal candidate will have a BS/BA in Computer Science or related field, 3+ years of Product Management experience, and experience with open source software or commercial open source companies. Bonus points for experience with OpenTelemetry, eBPF technologies, and observability or data pipelines. The base compensation range for this role in Spain is EUR 69,000 - EUR 83,000.
Customer Support Engineer
Company: qatium
Location: Spain
Posted Apr 23, 2024
<p dir=ltr><strong>Salary 35K 45K EUR<strong><p> <p dir=ltr><strong>Remote 100<strong><p> <p dir=ltr><strong>30H Week<strong><br><br><p> <div class=h1 dir=ltr>What is Qatium<div> <p dir=ltr>Qatium is an easytouse water management platform for utilities of all sizes We have roots in Valencia and a presence around the world<p> <p dir=ltr>Our SaaS solution gives operations amp planning teams full visibility to run their water networks effortlessly in an open digital environment The objective <strong>make the best use of a scarce and vital resource water<strong><p> <p dir=ltr>Our product is a SaaS solution created to analyze water distribution networks and help operators optimize their network performance The objective make the best use of a scarce and vital resource water<p> <p dir=ltr>Up to 50 of clean water may get lost before it reaches the tap Qatiums mission is to create tools that can help in making the management of water infrastructure more efficient<br><br><p> <p style=maxwidth 433px width 100><img height=217 src=httpslh7usgoogleusercontentcomBApTaIV4H4x78aAYrm90OHzwdxJCESfMFA7BkYs0BzEdaICs5iteFLtGyfdwqXSuPSpWQtIFwLyKU9HNu1urRJfOayHlW63tJukEQhTkPGMrpnAOK2O07y1EHQ2d2eMiYE5KEPMhYq1KPx5yDs style=maxwidth 433px width 100 width=433><p> <p><br><p> <p dir=ltr>We are 100 remote and work 30h per week Sounds good Keep reading 👇<br><p> <div class=h1 dir=ltr>What about Qatiums challenges<div> <p dir=ltr><strong>We have no choice but to innovate<strong><p> <p dir=ltr>Qatium is competing face to face against heavy desktop applications but as a web application<p> <p dir=ltr>In order to succeed we have to use the resources provided by the browser to their full potential Also most of the apps logic runs in the browser there is no backend<p> <p dir=ltr>Were building a completely new product building the tools and frameworks that make Qatium possible <br><br><p> <p dir=ltr><strong>We apply high quality engineering<strong><p> <p dir=ltr>Qatium is not a simple CRUD You will face complex problems related to hydraulic simulation handling GIS data and realtime graphical representation among others Qatium is able to ingest and transform data from hundreds of sensors in real time<br><br><p> <p dir=ltr><strong>Qatium needs to convey a lot of information simultaneously<strong><p> <p dir=ltr>We are building a single software package for users with different expertise levels inside the water industry All of this built over an interactive map We learn from our users to provide them with the information they find more useful at every moment in time<br><br><p> <p dir=ltr><strong>We are continuously discovering our path<strong><p> <p dir=ltr>Being a new product our future is yet to be built We have the responsibility of transforming our product vision into software that is useful for our users relying on their feedback<p> <p dir=ltr>We participate in the whole product cycle<p> <p dir=ltr>We are organized as a single autonomous product team including people with different backgrounds and expertise levels<p> <div class=h1 dir=ltr>How will your onboarding be<div> <p><strong>First Month<strong> <p> <p dir=ltr>You will meet and work with all your teammates You will be assigned a buddy who will help you in your <a href=httpsqatiumgithubiohandbookpeopleonboardinghtml rel=nofollow>onboarding<a> finding answers to all these questions What does each colleague do Where can I find useful documentation What is the support process like<br><br><strong>Third Month<strong><p> <p dir=ltr>You will be fully familiar with the work methodology and culture Also you will have a comprehensive understanding of the organizations objectives and the strategies to be followed to achieve them <p> <p dir=ltr>The application wont have any secrets for you and will be able to answer internal and external queries about Qatium functionalities and that will be part of your daily responsibilities<br><br><strong>Sixth Month<strong><p> <p dir=ltr><em>You will be able to create new processes and improve existing ones in tight collaboration with the success and product teams being responsible for their design and implementation<em><p> <p dir=ltr><em>You will clearly understand all product and functional requirements and how they interact with other tech stack components<em><p> <div class=h1 dir=ltr>What can we offer you<div> <p><strong>Schedule<strong><br><p> <p dir=ltr>Our product team works <strong>30 hours per week<strong> distributed in 6 hours per day from Monday to Friday Usually from 800h to 1400h aligned in the CETCEST timezone UTC+1UTC+2<br><p> <p><strong>Professional growth <strong><br><p> <p dir=ltr>We take care of our employees We know that keeping updated is very important for our team and it is also essential in order to continue creating the best product possible For this reason<br><p> <ul style=><li dir=ltr style=><p dir=ltr>We <strong>organize study groups<strong> to learn together about different topics which will allow us to improve our product<p><li><li dir=ltr style=><p dir=ltr>You will <strong>have a <strong><a href=httpsqatiumgithubiohandbookculturelearningbudgethtml rel=nofollow><strong>learning budget<strong><a> at your disposal which can be used to purchase books course materials attend conferences etc<p><li><li dir=ltr style=><p dir=ltr>We have a <strong>mentoring program<strong> available to help you grow in your career<p><li><ul> <p dir=ltr>We have a <strong>clear ladder with levels<strong> and each level has a specific salary For this vacancy we are looking for people with solid experience so will be aligned with the top levels of the ladder There are several salary steps determined by each team members impact on the product and the team <em>Take a look at our hiring section in our <em><a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow><em>handbook<em><a><em><em><p> <p dir=ltr>Salary levels for this vacancy for 30 hours per week equivalent to 40 hours in parentheses are<br><p> <ul style=><li dir=ltr style=><p dir=ltr><strong>35000€<strong> equivalent to 47000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>40000€<strong> equivalent to 53000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>45000€<strong> equivalent to 60000 € for 40 hours per week<p><li><ul> <p dir=ltr>Qatiums level is based on impact within the organization If you are curious you can find our <a href=httpsqatiumgithubiohandbookpeopleprogressionframeworkhtml rel=nofollow>progression framework<a><br><p> <div class=h2 dir=ltr>Diversity<div> <p dir=ltr>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment<p> <div class=h1 dir=ltr>Recruitment Process<div> <p dir=ltr>Our recruitment process is designed to be quick and transparent We want our candidates to be 100 sure of joining Qatium and for this reason we believe in transparency <p> <p dir=ltr>After the CV screening if your profile matches our requirements you will have a first interview with the People Operations team 30 minutes Once that one is done and if continuing the process you will have another interview to meet the team 1 hour We like to make them in pairs to present the Qatium mission how we work tell you our challenges and check the candidate experience and expectations<p> <p dir=ltr>You can see all the details in the <a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow>recruitment process section<a> in our handbook<br><p><div class=h1 dir=ltr>Whats your part in this<div> <p dir=ltr>Our customer success team members are passionate about serving others clientfocused and dedicated to helping all users succeed As a Customer Support Engineer you will be the first line of support for our clients In this role you will work closely with our success and dev teams to quickly and efficiently identify solve or properly direct our clients questions and concerns<p> <ul style=><li dir=ltr style=><p dir=ltr>Ensure customer tickets are addressed and resolved in a timely manner<p><li><li dir=ltr style=><p dir=ltr>Proactively engage with users having issues and keep them informed of the development of solutions should those lengthen<p><li><li dir=ltr style=><p dir=ltr>Resolve customer requests and support issues via inbound call outbound followups email andor chat<p><li><li dir=ltr style=><p dir=ltr>Triage issues detected from application usage<p><li><li dir=ltr style=><p dir=ltr>Diagnostic issues and find workarounds if possible<p><li><li dir=ltr style=><p dir=ltr>Engage with the development team to escalate bugs problems or missing information<p><li><li dir=ltr style=><p dir=ltr>Identify resolve and or escalate risks that may impact the business to the success team<p><li><li dir=ltr style=><p dir=ltr>Maintain documentation in troubleshooting or Help Center articles <p><li><li dir=ltr style=><p dir=ltr>Provide product and customer experience feedback to the product team<p><li><li dir=ltr style=><p dir=ltr>Assist in the development of new processes process documentation training and client communications to improve the support process along the customer journeys onboarding training escalation etc<p><li><li dir=ltr style=><p dir=ltr>Participate in technical discussions with multifunctional teams<p><li><li dir=ltr style=><p dir=ltr>Help establish internal SLAs<p><li><li dir=ltr style=><p dir=ltr>You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs Frameworks and SDKs key in the near future<p><li><ul> <div class=h1 dir=ltr> Who can join us<div> <ul style=><li dir=ltr style=><p dir=ltr>At least 3 years of relevant work experience<p><li><li dir=ltr style=><p dir=ltr>You have <strong>experience working in Startup environments<strong> or highly complex technical product companies<p><li><li dir=ltr style=><p dir=ltr>You must be fluent in written <strong>and <strong>spoken English and Spanish German is a plus<p><li><li dir=ltr style=><p dir=ltr>Passion for helping people<p><li><li dir=ltr style=><p dir=ltr>Good communication skills writing and speaking<p><li><li dir=ltr style=><p dir=ltr>Driven to grow and take on new responsibilities <p><li><li dir=ltr style=><p dir=ltr>True team player Good interpersonal skills and ability to work in a team of diverse skills<p><li><li dir=ltr style=><p dir=ltr>Strong attention to detail organization skills with an ability to stay focused on assigned tasks <p><li><li dir=ltr style=><p dir=ltr>Ability to learn and work effectively in a virtual environment<p><li><li dir=ltr style=><p dir=ltr>A quick thinker and a fast learner with the ability to work in a rapidly changing environment<p><li><li dir=ltr style=><p dir=ltr>Knowledge of monitoring and observability best practices and ability to suggest improvements in this topic to development teams<p><li><li dir=ltr style=><p dir=ltr>Able to understand scripts and code to run internal scripts for support tasks<p><li><li dir=ltr style=><p dir=ltr>You must be willing to work remotely<p><li><ul> <p dir=ltr>At this time we are only able to provide official employment status to residents of Spain All other candidates join our team as a parttime or fulltime independent contractor and are responsible for paying any taxes or fees where they reside<p> <p dir=ltr>We encourage all qualified candidates regardless of whether they meet every listed requirement to apply for this position If you are passionate about helping create tools to make the best use of water and you believe you can make a meaningful contribution to our team we want to hear from you We are committed to providing equal opportunities for all applicants and welcome individuals from diverse backgrounds<br><p> <img src=httpsremotivecomjobtrack1907775blankgifsource=publicapi alt=>
Customer Service Agent: Korean (night shift)
Company: Feverup
Location: Spain
Posted Apr 20, 2024
<div class=contentintro><p><span style=fontweight>Hi were <a href=22httpsfeverupcom22 rel=nofollow target=blank>Fever<a><span><span style=fontweight><br><span><span style=fontweight>Were excited you are checking out this job offer<span><span style=fontweight><br><span><p> <p><span style=fontweight>We are <span><em><span style=fontweight>the<span><em><span style=fontweight> leading global liveentertainment discovery tech platform with a clear mission <span><strong>to democratize access to culture and entertainment <strong><p> <p><span style=fontweight>How do we achieve our mission Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience <span><p> <p><span style=fontweight>Sounds amazing right <span><p><div><p><span style=fontfamily><strong>About the role<strong><span><p> <p><span style=fontfamily>We love our customers and always aim to provide the best service If you like working at home this job is for you <br><span><p> <p><strong>INFO The Schedule for the nightshift position is midnight 1200 am to 0800 am 5 daysweek with 30 minutes of break<strong><p> <p><span style=fontfamily>You will be expected to<span><p> <ul style=> <li style=><span style=fontfamily>Customer Service by email phone or social media for solving any incidents generated<span><li> <li style=><span style=fontfamily>Managing incoming calls and chats and customer service inquiries<span><li> <li style=><span style=fontfamily>Provide accurate valid and complete information by using the right methodstools<span><li> <li style=><span style=fontfamily>Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents<span><li> <li style=><span style=fontfamily>Follow communication procedures guidelines and policies<span><li> <li style=><span style=fontfamily>Take the extra mile to engage customers<span><li> <li style=><span style=fontfamily>As the resolutions of incidents are not constant parallel work for the Department of Operations will be performed<span><li> <ul> <p><span style=fontfamily><strong>About you<strong><span><p> <ul style=> <li style=><span style=fontfamily>Previous experience in User Support or Customer Service positions are highly valuable<span><li> <li style=><span style=fontfamily>Previous experience using Zendesk is preferred<span><li> <li style=><strong><span style=fontfamily>High Korean level oral amp written and fluent in Spanish or English<span><strong><li> <li style=><span style=fontfamily>Skilled at planning organizing prioritizing and executing simultaneous tasks<span><li> <li style=><span style=fontfamily>Have good communication and interpersonal skills<span><li> <li style=><span style=fontfamily>Are a solutionoriented and reliable professional<span><li> <li style=><span style=fontfamily>Are incredibly detailorientated with excellent timemanagement skills<span><li> <li style=><span style=fontfamily>Are flexible Everything can change very quickly and you know how to adapt<span><li> <li style=><span style=fontfamily>Have excellent interpersonal and communication skills<span><li> <li style=><span style=fontfamily>Be decisive and organized<span><li> <li style=><span style=fontfamily>Love being part of a dynamic team in a growing company<span><li> <li style=><span style=fontfamily>Candidates must reside in Spain<span><li> <ul> <p><span style=fontfamily>You can expect to join a group of diverse hardworking team players where a cultural fit is someone willing to stay humble and learn and can work nimbly We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences<span><p> <p><span style=fontfamily>This role is located in<strong> Spain<strong><span><p> <p><span style=fontfamily><strong>Benefits amp Perks<strong><span><p> <ul style=> <li style=><span style=fontfamily>Home office<span><li> <li style=><span style=fontfamily>Great work environment with a young international team of talented people to work with<span><li> <li style=><span style=fontfamily>Possibility to receive in advance part of your salary by Payflow<span><li> <li style=><span style=fontfamily>40 discount on all Fever events and experiences <span><li> <li style=><span style=fontfamily>Health Insurance<span><li> <li style=><span style=fontfamily>Gympass Membership<span><li> <ul><div class=contentconclusion><p>Thank you for considering joining Fever We cannot wait to learn more about you<p> <p>If you want to learn more about us <a class=clink href=22httpsnewsroomfeverupcomenUS22 rel=nofollow target=blank>Fevers Blog<a> | <a href=22httpstecheu20230202feverraises110millioninnewroundat18billionvaluation22 rel=nofollow target=blank>TechEu<a> |<a class=clink href=22httpstechcrunchcom20190804datadriveneventsdiscoveryandplanningstartupfeverraises35millionledbyrakuten22 rel=nofollow target=blank>TechCrunch<a><p> <p>Fever is committed to creating an inclusive and diverse workspace where everyones background and ideas count Our main goal is to find the best possible talent regardless of place of birth racial or ethnic origin gender gender identity religion opinion sexual orientation disability pregnancy marital status age or caring responsibilities We encourage everyone to apply<p> <p>If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey<p> <p>If you want to know more about how Fever processes your personal data click here <a href=22httpsdocsgooglecomdocumentde2PACX1vSifdHjgsYCu8G4EqRPpNv7ASWLTsf4e20v0xUA0LJjFMg57pvMpZcayzTKqNIHZrNG1Ek6jKLBtaLpub22 rel=nofollow target=blank>Fever Candidate Privacy Notice<a><p><div><img src=httpsremotivecomjobtrack1906749blankgifsource=publicapi alt=>