EXPERIENCE MANAGER, NF-1101-03

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Duties What to Expect  Serves as the Experience Manager and supervises all customer touchpoints throughout the store from the curb to the register. Responsible for the effective operation of the service front line and customer service desk operation. Completes all sale and return transactions using the Point of Sale system. Understands and articulates all MCX value stories, programs and promotions. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Works with the Training Specialist or designated retail manager who oversees training to ensure all team members are trained on policies related to service, returns and exchanges, service recovery and corporate service programs and promotions. Supervises employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Has key holder responsibility: opening and closing stores and receiving products. May oversee fuel certification/testing for safety and environmental purposes in accordance with all applicable local, county, state and federal regulations. Must be able to lift and carry objects up to 20lbs. independently and objects over 20lbs. with assistance. Performs other duties as assigned. Requirements Conditions of employment See Duties and Qualifications EVALUATIONS: Qualifications What are we looking for? BACHELOR'S DEGREE from an accredited college or university in a related field appropriate to the work of position, OR An appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience working in a customer service focused environment that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. One year of experience working in a supervisory customer service role is preferred. Knowledge of fuel certification, testing, and safety. Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi- task with high quality follow-up and holding teams accountable to results. Additional information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx.  As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation. For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws. Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources. To be considered for non-competitive appointment (e.g. transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee. CONTACT US: For any questions and/or any technical difficulties navigating through or using the Career Page send an email to [email protected] or contact us at (910) 451- JOBS (5627). Applications nor documents will not be accepted via email. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: •      Stability of Federal Civilian Service •      People with passion for doing work that matters •      Quality of Work Life Balance •      Competitive Pay •      Comprehensive Benefit Packages •      Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.