PROTOCOL SPECIALIST

Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. The primary purpose of this position is to serve as Customer Engagement Planner, Customer Engagement Office with the Office of the Director of Staff, National Air and Space Intelligence Center (NASIC). Learn more about this agency Requirements Conditions of Employment U.S. Citizenship Required All new DCIPS employees are required to complete a two-year DCIPS trial period. Position is designated special-sensitive and requires eligibility for access to Sensitive Compartmented Information (SCI), other intelligence-related Special Sensitive information, PCS will not be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/ This posn is subject to provisions of the DoD Priority Placement Program Must be registered for Selective Service, see Legal and Regulatory Guide This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Testing Program. Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays The employee may be required to travel in military and/or commercial aircraft to perform temporary duty assignments. The employee may be required to work irregular or extended duty hours during times of crisis or limited conflict. Disclosure of Political Appointments Direct Deposit: All federal employees are required to have direct deposit Advance in hire may be authorized if there is demonstrable proof provided on your resume Employees and family members requiring medical/dental care in the overseas location are responsible for obtaining/paying for care. Access for these members to military medical/dental treatment facilities is on space-available/reimbursable basis only. The employee must have the ability to work under extreme pressure of short deadlines and cope with problems created by dealing with frequent changes in visit itineraries of dignitaries. Experience working in multiple NASIC functional areas is highly desired, but not required. Qualifications This is a GG-12 position in the Defense Civilian Intelligence Personnel System (DCIPS). The GG-12 duties for the "Professional" work category are at the "Full Performance" work level and are equivalent to those at the GS-12 level. The selectee's salary will be set within the grade equivalent to a GS/GG grade based on the selectee's qualifications in relation to the job. NOTE: You must meet both the Basic Qualifications and Specialized Experience requirements stated below: BASIC REQUIREMENTS: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations NOTE: IN ADDITION TO MEETING THE BASIC REQUIREMENTS ABOVE APPLICANT MUST ALSO MEET THE QUALIFICATION REQUIREMENTS LISTED BELOW. EXPERIENCE: Your resume must show the quality level of experience which demonstrates the possession of the knowledge, skills, abilities, and competencies necessary for successful job performance required for this position. Examples of creditable experience include: Knowledge of the concepts, principles and techniques to establish, implement, and maintain an effective protocol program requiring extensive knowledge of military traditions and skill in working with high-level military, civilians, and foreign dignitaries. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of the DoD and AF organizational structure, key personnel, protocol and etiquette standards and procedures, and administrative policies and practices; and knowledge of organization and activities of other units, major commands, joint services and legislative liaison offices to determine appropriate programs for presentation to visitors from those organizations and level of protocol courtesies to be accorded based on rank precedence, and significance to the NASIC mission. 2. Thorough knowledge of Air Force customs and courtesies, and skill in conducting complex ceremonial functions and procedures; ability to determine appropriate customs and courtesies requirements correct deficiencies; ability to deliver proper courtesies and amenities for distinguished visitors and avoid embarrassment to the visitor and the NASIC Commander as a representative of the United States Air Force. 3. Knowledge and understanding of NASIC's organizational structure, functions, policies, and operations and missions; basic knowledge and understanding of intelligence functional programs and security (Communications Security and Operations Security); and standard organizational budget procedures. 4. Skill in gathering, evaluating, interpreting, and drawing appropriate conclusions from varied information/data; ability to analyze and research the backgrounds and special needs/interests of visitors and assimilate information into appropriate protocol functions/events as well as identify problem areas to formulate alternatives and implement mutual solutions. 5. Ability and skill to effectively plan, organize, and coordinate itineraries for senior officers, government officials and foreign dignitaries; senior officials of industry, to include local, state and federal elected officials, to include members of Congress and their senior staff. 6. Skill and ability to communicate effectively, both orally and in writing, clearly and concisely to interact with a variety of individuals and groups to explain and carry out the activities and requirements of NASICs Protocol Program and its objectives and policies; to obtain the cooperation of others; to conduct and coordinate protocol activities; and maintain good working relationships. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here. Selectees who physically reside permanently in the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during the entire recruitment process (application, selection, and acceptance of a formal job offer) and selected for employment in the foreign area are eligible to receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, Post Allowance, Home Leave, etc. (subject to approval) Selectees who physically reside outside the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during any step of the recruitment process (application, selection, and acceptance of a formal job offer) will have foreign area benefits eligibility be determined on a case by case basis. Tax Law Impact for PCS: On 22-Dec-2017, Public Law 115-97 - the "Tax Cuts and Jobs Act of 2017" suspended qualified moving expense deductions along with the exclusion for employer reimbursements and payments of moving expenses effective 01-Jan-2018 for tax years 2018 through 2025. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit GSA Bulletin FTR 20-04 here for additional information. Read more Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.