Operations Assistant (Security), NF-02/RPL

Summary It is the applicant's responsibility to read all sections and associated links in this announcement. Edelweiss Lodge and Resort, nestled in the heart of the Bavarian Alps, proudly serves U.S. service members, veterans, and their families. Offering world-class hospitality, recreation, and relaxation, the resort provides a memorable getaway filled with comfort, adventure, and appreciation for those who serve our nation. Duties DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES: Serves as an Operations Assistant with the primary responsibility for maintaining order and harmony of patrons, and securing the facilities and grounds at an Armed Forces Recreation Center (AFRC) located on a military installation. Monitors operations to ensure smooth running of AFRC Edelweiss Lodge and Resort throughout the day and adherence to established schedules of activities and priorities. Respond to medical emergencies and to perform needed first aid, including CPR and the use of an AED. Know how to respond to and correct problems (if required) with the fire alarm system and when to contact maintenance personnel for immediate service. Be able to program, interrogate door locks, and make keys for employees, contractors and guests on an RFID lock system. Know how to operate a keywatcher system. Correct issues/problems with in-room guest safes. Respond to disturbances and be able to determine if local law enforcement must be contacted. Must know, understand and enforce evacuation, force protection, safety and security plans, policies and procedures. Alert and direct first responders during emergencies. Be able to take a statement from a guest or employee and write incident/information reports, attach required material and forward to responsible resort departments as required. Perform security at designated area and patrol resort grounds. Make routine checks of gates, doors, buildings and equipment ensuring safety and security. Maintain resort keys and issue to employees and contractors as required. Escort personnel within the resort as needed. Maintain log of authorized visitors. Perform vehicle inspections when required. Perform customer service work that contributes toward the well-being of our guests and employees which includes check ID cards of persons entering the resort and providing directions. Use tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to the resorts policies. Ensure compliance with fire, safety, and security standards. Be familiar with calendar of events in order to inform guests/patrons of scheduled events.Maintain assigned area in a clean and orderly manner. Report all maintenance issues immediately to a supervisor or maintenance department for repair. Performs other duties as assigned. Requirements Conditions of employment Direct Deposit and Social Security Card are required upon appointment Meet qualification/eligibility/background requirements for this position All required background checks of AR215 -3, Chapter 2, paragraph 213: i. must be satisfactory completed and maintained to include the initiation/completion of Child and Youth National Agency Check with Inquiries (CNACI). One year probationary period may be required Applicants must be U.S. citizens, hold a valid U.S. passport, and be at least 18 years of age. A pre-employment physical is required Must be willing to work irregular work schedule (nights/weekends/holidays) Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. Must comply with established uniform and appearance standards at all times. Must obtain First aid, to include CPR and use of AED within the first 60 days of employment. Must complete Golf Cart training within 60 days of employment. Must obtain a driver's license within the first 30 days of employment. Qualifications RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position. QUALIFICATION REQUIREMENTS: Applicant must have one year of post-high school experience in the hospitality industry or one year of post-high school education. Related experience as described above. Previous security experience preferred. Must possess excellent customer service skills. Be able to read, understand, and follow safety and security plans, policies, and procedures. Must be able to speak English clearly to give directions and explain policy. Must be able to operate and use various safety and other electronic and automated equipment (fire alarm, CCTV, radios, computers, etc). The ability to work a rotating schedule that may include evenings, nights, weekends and holidays. Experience or knowledge with Microsoft Office software. All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks. All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit. Education High School graduate or equivalent. All candidates (to include current employees) are required to include transcripts with their application package. Failure to do so may result in an ineligible rating. Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here. Additional information This is a limited tenure position not to exceed 15 months. It is an unaccompanied program because we cannot provide logistical support to family members. Dorm-style housing is provided in lieu of a living quarters allowance. Transportation to and from Germany is provided in accordance with the terms of the Joint Travel Regulation and the executed transportation agreement. Military spouses and family members currently residing within the Garmisch Military Community who apply under this announcement will be considered for a regular appointment. A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. The Duty Station for this position is located at Edelweiss Lodge and Resort, Garmisch, Germany. You will be expected to physically reside within commuting distance. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Discover Your Path to Success! Before you apply, take a moment to explore our Applicant Information Kit - your go-to guide for understanding our hiring process and making your application stand out. Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared. Click here to view the kit or copy and paste this link into your browser: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the link below. Review our benefits