Account Manager
Company
RocketLit
Location
USA
Type
Full Time
Job Description
- Strong listening skills and proficient verbal and written communication
- Ability to identify and address customer pain points effectively
- History of creative problem solving to meet complex needs
- Ability to build strong relationships through reliability and persistence
- Virtual collaboration skills emphasizing empathy, advocacy, and flexibility
- Growth mindset focused on feedback, coaching, and learning
- (preferred) Experience as a science educator and/or administrator in K-12 education
- Support school/district accounts in achieving their InnerOrbit goals through metrics, virtual training, consultations, and email communications to drive high renewal and expansion rates.
- Travel up to 15% to districts/conferences for professional learning sessions and customer interactions.
- Update and innovate account management resources for the Customer Success Team, including email templates and workflows.
- Maintain comprehensive and detailed account management records.
- Assist with site-chat communication with customers.
- Update and innovate site-support resources, including help articles.
- Design core email communication for our customer base throughout the school year.
- Coaching on the NGSS and assessment best practices that have been crystallized over the writing of thousands of assessments and working with hundreds of districts.
- Experience working with a growing Edtech company, founded and run by passionate teachers.
- Virtual, flexible work with a satisfyingly measurable impact on student learning and teacher quality of life.
- Base salary $60-$90k with commission on account renewals/expansions.
- 401k with company match
- Company sponsored Dental, Vision, and Medical benefits
- Calendar mirroring school holidays, with flexible PTO policy
- Apply through Breezy with the following:
- Something to demonstrate your experience and excitement for working with the NGSS.
- A resume
- A cover letter containing:
- 3-5 sentences on why this opportunity is a good fit for you (sell yourself on it).
- 3-5 sentences on why you would be a good fit for this opportunity. (sell us on you).
- Any Chat-GPT/AI prompts that were used in your application. We're curious about how this technology can be integrated into your work.
Date Posted
07/29/2024
Views
0
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