Account Manager - East Coast

THE COMPANY

Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we’re doubling year over year. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development.

ROLE & RESPONSIBILITIES

The Account Manager role is responsible for the success of Bevi’s existing customers by developing trusted relationships with customers, creating new opportunities with our existing customers and driving revenue retention. You will own the customer relationship which will require internal collaboration with our sales and support teams. If you are a strong communicator, have an ownership mindset, and enjoy building relationships with your customers, then we invite you to apply.

Sales Capability

• Own, drive, and grow the customer relationship
• Uncover and deliver on expansion opportunities to grow revenue
• Maintain an accurate forecast for your book of business (a geographic territory) and communicate any retention risk to internal resources in order to develop resolution strategies
• Manage contract renewals, price changes and upgrades

Account Management

• Establish multiple customer touch-points by mapping and engaging key stakeholders across the customer organization - including in person visits, phone calls, and customer events
• Lead proactive discovery conversations to uncover new opportunities within existing accounts and ensure the Bevi story reaches the key stakeholders
• Partner with our Territory Managers and Support team to develop account plans and strategies to drive revenue growth within assigned accounts
• Delight every Bevi customer with each interaction and play a key role in developing the market reputation of Bevi as we scale and evolve our products to meet business customer’s needs

Product/Technical

• Deliver impactful product demos, provide insightful technical answers, and recommend creative solutions to how Bevi will meet customer needs
• Be the voice and champion of the customer within Bevi

General

• Grow the Bevi business within our existing customers
• Surprise and delight every current Bevi customer in every interaction
• Develop a thorough understanding of Bevi’s value proposition products and how it helps Bevi customers
• Manage, track, and report sales activities and results using Salesforce

Requirements

• 2-4 years of experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager
• Consultative selling experience resulting in growing existing accounts
• Customer first problem solving & analytical mindset
• Exceptional verbal and written communication skills, and strong analytical abilities
• Collaborative and highly engaged approach both internally and externally
• Working knowledge of Google Workspace and MS Office Suite (Word, Excel, and PowerPoint)
• Knowledge of Salesforce.com a plus
• An entrepreneurial mindset. We’re looking for a self-starter with high operational acumen, looking to make a big impact in a quickly growing organization
• Proactive, strong sense of ownership, and eagerness to learn and adapt

• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the beverage industry
• Passionate about business and comfortable with the unknown – always thinking of ways to improve/grow assigned clients
• 4-year Bachelor's Degree
• At least 25% regional travel required

NOTE: This role is based out of our Boston (Charlestown) headquarters OR out of our New York City office.

Benefits

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match, and environmentally responsible investment options
• Flexible PTO plus 9 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks and (of course) unlimited Bevi ... plus composting and terracycling, too
• Happy hours, pancake breakfasts, Hero awards - and more!
• Join a team that shares our Bevi Core Values:
  • Put Customers First
  • Be Great to Work with
  • Raise the Bar Together
  • Act Like You Own the Business
  • Be Curious and Ask Why
  • Champion Sustainability