ACS-Support Engineer-Network

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
The ACS Network Support Engineer role requires a well-organized action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The candidate must be a intermediate to senior-level network engineer who can focus on improving overall customer experience by quickly identifying and resolving problems in a global carrier class network. The role requires excellent collaboration with team members other IT organizations key stakeholders and business partners to meet the needs of the business as well as that of the customers.

• Key tasks include:
• Work with other Network Engineering teams for knowledge transfer of new product/technologies
• Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during an assigned shift
• Help provide solutions when working with customers to identify and remediate issues on the network
• Plays a critical role in maintaining the global infrastructure for our Cloud environment comprised of over 50000 network devices globally
• Directly create documentation and provide oversight and peer review of change control documents written by other team members

Required Technical and Professional Expertise

• 2 or more years of experience working directly with customers
• 2-4 years of working on large scale service provider networks
• 2 years routing and switching experience
• CCNA or JNCIA

Preferred Technical and Professional Expertise

• Experience with common Internet protocols such as DNS NTP LDAP and GSLB
• Experience with both Windows and Unix (Linux/FreeBSD) servers
• Exposure to global network design and management
• Experience with virtualization technologies such as VMWare Xen KVM
• Great communication and soft skills
• Solid experience creating technical documentation for current and future state network support needs
• Skill in troubleshooting problem identification and resolution of networking issues
• Ability to both work independently as well as in a team environment
• Ability to organize and prioritize multiple work assignments
• Network protocols/technologies: Border Gateway Protocol (BGP) Multiprotocol Label Switching (MPLS) Open Shortest Path First (OSPF) IPv4/6 Internet Protocol Security (IPSec VPN) Server Load Balancing
• Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches Juniper routers Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks Citrix or other load-balancing hardware
• Network support tools such as WireShark TCPDump SmokePing dig iperf MTR etc.
• CCNP JNCIS or JNCIP