Administrator, Forms Management

Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

The Forms Management Specialist position is assigned to key customer sites. In addition to delivering certain contracted services, this position is responsible for interfacing with the client to translate instructions from the customer to the production team. This position will work on a specific workflow or process with the customer account. May have on-site/off-site or third-party job coordination and/or job consulting responsibility. Will maintain a high level of customer interaction with a focus on growing volume and new business for the site.

JOB DUTIES AND RESPONSIBILITIES

• Follows RICOH Service Excellence performance requirements
• Interface with customers to communicate with production team on higher-level work or job requirements requiring a specific production knowledge or skill.
• May serve as on-site/off-site sales coordinator.
• Designs and creates forms or other print materials the customer requests.

Job Description Continued

• Adheres to production schedules and deadlines.
• Reviews proofs and work with printers on production of printed material.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

• Requires 3+ years experience in a related field.
• Knowledge of InDesign Preffered.
• Customer Service experience is required.
• Copy / Off-set Printing experience preferred.
• Project management experience preferred.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Ricoh USA Benefits

Click Here to view Ricoh USA Benefits