Assistant Systems Manager

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

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• Candidates should be knowledgeable about Problem Management processes, including Root Cause Analysis, Known Error, and Major Incident Review
• Lead Problem Management activities directly for specific situations as appropriate
• Incident trending for proactive problem management

• Minimize the adverse impact of incident and problem on the business that are caused by errors within the IT infrastructure
• Reviewing and managing problem trends, driving closure of problem tasks and creating improvement plans
• Define information and uses it proactively to prevent the occurrence of incidents and problems in both production and development environments
• ITIL process management experience on change, Incident and Problem
• Ensuring PRM tickets quality standards before closure of PRM tickets
• Conduct PRM Meetings after major incident occurred

• Bachelor Degree in Computer Science, Information Systems, or related disciplines
• At least 3 years' working experience within a related environment
• A good knowledge of the tools, methods, procedures and software used in the operation and management of IT services
• Excellent communication skills, conflict and stress handling, ability to coordinate work across multiple teams
• ITIL v3 and v4 certification is preferred
• Good command of written and spoken in Chinese and English