Associate IT Support - Richmond, VA

Associate IT Support - Richmond, VA

Job Description

OVERVIEW

CoStar Group provides industry professionals and consumers of commercial real estate and apartments with critical knowledge to explore and complete transactions by offering the most comprehensive, timely and standardized information on commercial real estate and apartments and the right innovative tools to be able to effectively utilize that information.

We are looking for an Associate IT Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email, remote tools, and hands-on support.

Great customer service should be your motto by being a self-starter, problem solver and excellent communicator. You can clearly explain troubleshooting steps over the phone to customers and are willing to adjust your explanation as needed to resolve issues quickly. You can juggle multiple projects at once, with frequent follow up to the customer. This position is tier 1 IT tech support, with opportunities to move up in our quickly growing company.

RESPONSIBILITIES

• Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company
• Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools
• Document problems and solutions in the Service Desk ticketing system
• Inform management of potential problems and identifies problem trends
• Create and maintain computer images
• Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
• Install, configure, maintain and upgrade computer hardware and software.
• Provide videoconference administration and support.
• Any other duties and special projects as assigned

BASIC QUALIFICATIONS

• Bachelor's degree from an accredited college in IT or a related field of study
• 1 year of experience in corporate IT or Service Desk.
• Experience implementing TCP/IP at the workstation level
• Experience supporting Windows 10 workstations, Macs , Active Directory, Microsoft Office Suite and Windows File Permissions.
• Ability to lift/move equipment up to 50 lbs

PREFERRED QUALIFICATIONS

• O365 Admin experience
• Experience supporting mobile devices such as iPads, iPhones , etc

OVERVIEW OF COMPANY:

Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace; Apartments.com, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; BizBuySell, the largest online marketplace for businesses-for-sales; and Lands of America, the leading operator of online marketplaces for rural real estate.

Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 4,300 worldwide.

WHATS IN IT FOR YOU:

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing