Associate Platform Manager
Company
Yext
Location
New York, NY
Type
Full Time
Job Description
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Yext is seeking a highly-organized, motivated, technically-minded and hard working Platform Manager to join Yext’s Reseller Operations team. A Platform Manager is a Yext product specialist responsible for providing expert platform configuration and data management services for Yext’s resellers.
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We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates are interested in technology, can build positive relationships, and quickly learn the parts of our business.
What You'll Do
- Work with client success and resellers to identify project requirements and leverage internal tools to configure Yext environment accordingly
- Manage and prioritize multiple inbound reseller configuration or data management requests, communicate and manage timelines of each, and drive to completion
- Evaluate multiple potential solutions related to account configuration, communicate the tradeoffs of each, advise on the best course of action, and execute related operations tasks with excellent attention to detail
- Act as voice of reseller within the business and translate reseller requests to other internal stakeholders using the appropriate level of information and technical language for each situation
- Partner closely with the broader account team to ensure we are aligned and exceeding reseller expectations
- Identify potential areas to improve all aspects of the platform and products
- Serve as a subject matter expert to resellers as well as internal teams
- Test new features and workflows in product releases and provide feedback to product management
- Contribute to internal resources and process improvements
What You Have
- BA/BS degree or similar college-level Education or relative Work Experience
- 2+ years of technical account management, consulting, technical support, operations, or analyst experience
- Excellent troubleshooting and creative problem-solving skills, and the ability to approach a problem from multiple perspectives
- Strong work ethic and high sense of personal responsibility and commitment to going above and beyond for your stakeholders
- Proficient in data analysis and manipulation with Excel or equivalent
- Effective written and interpersonal communication
- Ability to prioritize competing priorities and set expectations
- Self-directed, organized, and process-driven
- Excellent time management skills and written documentation
- Energized by a dynamic, fast-paced cross-functional environment
Bonus Points
- Basic understanding of relational databases and SQL, Python, and APIs
#LI-DD1
Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
Date Posted
01/24/2025
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