Introduction
Joining the IBM Technology Expert Labs teams means you will have a career delivering world-class services for our clients. As the ultimate expert in IBM products you will bring together all the necessary technology and services to help customers adopt IBM software to solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best — running and growing their business.Excellent onboarding and industry-leading learning culture will set you up for a positive impact while advancing your career. Our culture is collaborative and experiential. As part of a team you will be surrounded by bright minds and keen co-creators — always willing to help and be helped — as you apply passion to work that will positively impact the world around us.
Your role and responsibilities
As an IBM B2B Integration (Sterling Data Exchange) Delivery Consultant you would be responsible for the below:
- Be a trusted advisor to the customer and guide them through the journey
- Review and understand the customer as-is situation pain points and specific needs/ requirements
- Provide best-in-class solutions and subject matter expert (SME) assistance
- Implement solutions within defined architectural guardrails principles and framework
- Work on Installation Configurations and Customization of the solution
- Support validation and deployment (On-premise or Cloud or Hybrid)
- Analyze and resolve issues - working with Product Support if needed
- Assist with upgrades migrations health checks performance testing and tuning activities
- Develop the breadth and depth of expertise around SDE portfolio. Keep abreast of changes in roadmap documentation new roll outs features
- Help achieve Client Satisfaction and Customer Success measured via Quality of outcomes Engagement Client feedback and NPS
- Collaborate across various teams working on the solution
- Act as a mentor to junior engineers and guide them on IBM B2Bi technology.
- As an experienced practitioner you would be required to continuously learn and upgrade your skillset and apply your strong product/ domain/ solution/ technical/ consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite of offerings to help customers worldwide - during solution definition design install and configuration custom implementation validation go-live warranty phases as well as support enablement proof of concepts (pre-sales) and critical situations.
Required education
Bachelor's Degree
Required technical and professional expertise
# 4 to 10 years of strong hands-on experience using IBM Sterling B2B Integration and Managed File Transfer products and solutions:
# Experience supporting global delivery across multiple timezones with a strong customer success mindset and focus # Solution Consulting and Domain skills
- IBM Sterling B2B Integrator (B2BI)
- IBM Sterling File Gateway (SFG)
- IBM Sterling Secure Proxy (SSP)
- IBM Sterling External Authentication Server (SEAS)
- IBM Sterling Control Center Monitor (ICC/ CCM)
# Experience supporting global delivery across multiple timezones with a strong customer success mindset and focus # Solution Consulting and Domain skills
- Strong Map and Business Process development
- Experience with Requirements Analysis Design Implementation Validation/Testing Go-live Post go-live assistance
- Experience with Upgrades and Migrations Deployments (on-premise or cloud containerized)
- Experience with Agile delivery practices and tools
- Hands-on experience with Installation and Configuration Environment setup application of ifixes
- Experience with engaging Product Support/ Engineering for raising and resolving product related issues
- Ability to work independently as an SME or under the guidance of Architect/Lead or any other IBM SME if assigned
- Programming familiarity: Java XML XSLT XPath JSON JavaScript REST APIs
- Operating Systems: Linux/RHEL Unix Windows & Scripting
- Databases: DB2 SQL Server Oracle
- EDI Standards: X12 EDIFACT ODETTE SWIFT HIPPA etc in Financial Services Healthcare etc domains
- Communication protocols (FTP/SFTP/AS2 etc)
- Certificates & Encryption (PGP)
- Excellent analytical problem solving articulation client-handling skills coupled with project/ team leading abilities
- Good communication skills - being proactive about weekly status update on issues or defects
- Prepare and provide client presentations including demos as per project requirement
- Possess innovative and growth mindset. Keen to explore learn new things and share/apply them to solve problemsWorks well with team
Preferred technical and professional experience
# Knowledge of below IBM Sterling Data Exchange products:
- IBM Sterling Connect:Direct (CD) - Secure+ WebServices
- IBM Sterling Control Center Director (CCD)
- IBM Sterling Global Mailbox (GM)
- IBM Sterling Partner Engagement Manager (PEM)
- IBM Transformation Extender/ Advanced (ITX/ ITXA)
- Cloud (AWS/Azure/GCP/OCI/IBM Cloud/Rancher etc)
- Containerization (Docker Kubernetes)
- DevOps and CI/CD toolchain (Ansible Azure DevOps Chef)
- Automated deployments on Cloud and Containers
- AI-ML Generative AI (LLM) and Python
- Open Source Software/ tools
- z/OS deployments