Bilingual Customer Service Representative

Overview We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our team. This role is essential in providing exceptional client services and support to our diverse customer base. The ideal candidate will possess strong communication skills in both English and Spanish, ensuring effective interaction with clients. You will be responsible for addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction. Duties • Provide outstanding customer service through various channels including phone, email, and chat. • Perform data entry tasks accurately to maintain up-to-date client records. • Analyze customer feedback and provide insights for service improvement. • Communicate effectively with clients to understand their needs and provide appropriate solutions. • Utilize phone etiquette to ensure a professional interaction with all customers. • Collaborate with team members to enhance overall client experience. • Assist in office tasks as needed to support the customer service department. Qualifications • Proficiency in English and Spanish is required (bilingual/multilingual). • Previous experience in customer service or client services is preferred. • Strong data entry skills with attention to detail. • Excellent communication skills, both verbal and written. • Ability to analyze information and provide clear solutions. • Familiarity with outbound calling practices is a plus. • Demonstrated ability to maintain professionalism and phone etiquette in all interactions. • A proactive attitude towards problem-solving and customer engagement. Join our team as a Bilingual Customer Service Associate where you can make a difference by providing exceptional support to our valued customers! Job Types: Full-time, Contract Pay: $17.50 - $18.00 per hour Expected hours: 40 per week Benefits: • Health insurance • Paid time off Education: • High school or equivalent (Required) Ability to Commute: • Phoenix, AZ 85012 (Required) Ability to Relocate: • Phoenix, AZ 85012: Relocate before starting work (Required) Work Location: In person