Billing Analyst - Hybrid

Analyst, Client Invoicing - Chicago (Hybrid)

*Please note that this role is Hybrid – 3 days in office and 2 WFH*

Geo: Chicago

About Axiom:

Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm, hiring full-time employees they don’t need, or turning to a low-cost agency that can’t meet their quality standards. At the same time, top lawyers want to work on challenging legal matters, but they want more control over how, when, and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers, with our “work smarter, adapt faster, go further” approach – connecting growing mid-market and Fortune 500 companies with the world’s deepest bench of experienced, specialized legal talent.

About the role:

We are looking for someone with a passion for detail, teamwork, and best in class for client experience! The person ideally will have a background in billing for client accounts (e-billing would be a plus).

This position is part of the Client Invoicing team reporting to the Manager. The Revenue Solutions Analyst is responsible for all phases of client billing assignments, including processing invoices, monitoring and following up on outstanding receivables, billing analysis, as well as consistent collaboration in attaining the company’s billing goals. The qualified candidate is motivated and forward-thinking with high level customer service skills. 

The Revenue Solutions Analyst is expected to perform all job responsibilities with a commitment to providing excellent service to clients, internal teams and finance colleagues while producing a timely and accurate work product. Additionally, the Revenue Solutions Analyst is expected to maintain an atmosphere of teamwork and continuous improvement. 

 Responsibilities: 

• Manage an account portfolio of approximately 120+ monthly invoices
• Proactively seek & provide recommendations to improve existing processes 
• Maintain a thorough knowledge and documentation of billing procedures, fee arrangements and client preferences 
• Manage billing relationships with both internal sales teams and external clients 
• Collaborate with Axiom teams to set up engagements through our ERP system 
• Work closely with internal time approvers to generate monthly client invoices and monitor delays effectively 
• Complete requests for supporting documentation required by client
• Deliver invoices via e-mail in addition to a variety of client assigned e-billing platforms 
• Partners with the team to ensure the receivables are realized at as close to 100% as possible and collected on a timely manner 
• Utilizes firm standard software to identify and prioritize accounts for follow up and monitoring 
• Follow up and monitoring should be done utilizing all communication tools available
• Follow-up with e-billing remittances and rejections
• Assist with payment applications, short pays or other invoice problems

About you:

Successful candidates
Successful candidates must be a fit for Axiom’s unique operating environment and culture: high-growth, innovative, lean, and values-driven. As such, successful candidates must be highly capable in each of the following dimensions (among others): adaptability, curiosity, resourcefulness, analytical thinking/problem solving, proactivity, collaboration, technological savvy, and operating with/through a lean team.

Requirements: 

• 1+ years of experience in a Billing-focused position. Legal billing a plus
• Strong organizational skills, maintenance of detailed records, attention to detail and ability to handle multiple tasks and responsibilities 
• Excellent interpersonal skills, and strong verbal and written skills 
• Ability and willingness to assess procedures and proactively recommend improvements to existing processes 
• Ability and willingness to prioritize and meet strict deadlines 
• Ability to anticipate work needs and follow through with minimum direction while adapting to changing priorities and work demands
• Strong proficiency in Microsoft Office Suite 
• Experience supporting client-facing team members and willingness to help identify and solve issues 
• Ability to maintain a professional demeanor, superb judgment and grace under pressure 
• Strong executive presence with ability to communicate at multiple levels of an organization

Preferred skills: 

• Knowledge of electronic billing applications 

Axiom’s total rewards philosophy is to be transparent and equitable with all job candidates.  The annual base salary range for this role located in Chicago is $53,000 - $56,750, and you will be eligible to participate in our cash bonus plan which on target would be 10% of your base salary for an Analyst role in the Finance team. You can also participate in our benefits programs that include healthcare, life and disability coverage, 401K with company match, paid sick and personal time off, paid parental leave and more.  Please note that the final compensation is determined by several considerations, including the quality of your experience and expertise, your ability to immediately contribute to Axiom, your potential to move up to the next level, the market you are located in, and other business considerations.

Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws, Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form, please contact us at [email protected] and include “Applicant Accommodation” in the subject line.