Introduction
We are seeking a detail-oriented and proactive Business Analyst to join our team. The ideal candidate will have hands-on experience in managing service tickets documenting business processes and driving follow-ups to ensure timely resolution and continuous improvement. This role requires strong analytical skills excellent communication and a collaborative mindset.
Your role and responsibilities
- Document and map business processes to identify gaps and improvement opportunities
- Coordinate and follow up with stakeholders to ensure timely completion of tasks and projects
- Analyze data and generate reports to support decision-making
- Collaborate with cross-functional teams to gather requirements and translate them into actionable insights
- Support project planning and execution through effective documentation and communication
Required education
Bachelor's Degree
Required technical and professional expertise
- 3–5 years of experience as a Business Analyst (5–8 years preferred)
- Strong skills in process mapping and documentation
- Excellent organizational and follow-up abilities
- Strong written and verbal communication skills in English
- Ability to work independently and in a team-oriented environment
Preferred technical and professional experience
- Proficiency in Jira and ServiceNow for ticket and issue tracking
- Experience in Agile or Scrum environments
- Familiarity with data visualization tools (e.g. Power BI Tableau)
- Knowledge of ITIL or similar frameworks