Business Analyst, CRM

About Paysafe Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com Position Overview: As a Business Analyst, you’ll be improving and expanding the use of Salesforce and AWS Connect at Paysafe for Customer Service, Sales and Risk. You’ll work collaboratively with our global CRM team and key stakeholders across the business. An ideal candidate is someone who enjoys being in a constant learning environment and is passionate about bridging the gap between business needs and technology solutions. Key Responsibilities • Support the prioritization of our initiatives: Collect information from initiative stakeholders like cost saving and revenue and effort estimates from the development team and calculate KPIs. • Report on the backlog of initiatives based on data in Jira. • Capture requirements in a structured way from various stakeholders in North America and Europe. • Write documentation and user stories, guided by the product managers. • Analyze data in Excel and summarize insights in PowerPoint and Confluence. • Work with business stakeholders in Customer Service, Sales and Risk, tool experts and developers to build a high-performance, flexible setup for our business. • Learn and grow with our modern cloud tools: Salesforce for CRM and case management and AWS for telephony (Connect, Lens, Lex). Minimum Qualifications: • 2+ years of experience in business or process analysis type roles. Sales, customer service or risk focused experience is a plus. • Bachelor's degree or an equivalent combination of education, training, or work experience. • You like to work with numbers and processes. You have experience in the finance or payments industry, or you are eager to learn about it. • You have excellent communication skills, both verbally and in writing. You are comfortable speaking to business and IT professionals. • You are comfortable working in a hybrid and multicultural environment.