Business Support Specialist

Job Description

Job Description:

Advantest is looking for an individual for a non-technical position in a progressive work environment while providing exceptional customer and planning support in an efficient, accurate and professional manner to key customers within North, Central and South America. The ideal candidate will join our team in Austin, TX and will possess self-starting and self-motivating characteristics while multi-tasking to manage routine tasks with excellent responsiveness and customer focus.

Responsibilities include:

• Support customer requests by phone and email by conducting tasks such as the recording of service requests, placement of part orders, confirming and communicating shipment and/or return details and proactively providing notification of any changes
• Provide new hardware post-sales planning and support to include managing requirements and content gathering for new projects; implement solutions by monitoring project progress; tracking action items; examining, researching, and resolving issues; escalating issues to the appropriate authority; identifying work process improvements
• Manage internal/external customer expectations by building relationships; communicating project status and open issues; preparing reports; conducting meetings
• Support and process quote to cash activities to include quote generation, order management and revenue recognition
• Ability to communicate and work cross-functionally
• Can handle and deliver on competing priorities and deliverables to meet customer and business needs
• Must be detail oriented, able to work independently and within an evolving team environment, be adaptable in understanding difficult processes and be comfortable speaking to both internal and external customers in a professional manner
• Experience exercising independent judgement and discretion
• Exceptional organizational and follow-up skills, including the ability to react to and implement change
• Continuously improving product and process knowledge using our self-help and training resources
• Be a collaborative teammate, sharing knowledge and learning from others while working through challenges

Requirements

Minimum Qualifications:

• Minimum of 5 years of experience in the customer support or account management fields
• Experience in understanding and meeting monthly, quarterly and fiscal year financial objectives
• Excellent written and verbal communication skills
• Strong critical thinking skills
• Demonstrated basic computing skills
• Demonstrated knowledge of Microsoft Office 365 applications (i.e. Outlook, Excel, Word)

Additional Skills Preferred:

• Implementation plan support
• Oracle ERP systems knowledge
• Atlassian JIRA systems knowledge

- https://www.ecfr.gov/current/title-41/subtitle-B/chapter-60/part-60-300#p-60-300.5(a)

- § 60-300.5(a)(2)(3)(4) Equal opportunity clause. Details the job posting requirements.

- § 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.

In providing a safe and healthy workplace for all of our employees, Advantest America, Inc., and its subsidiaries, ("Advantest"), new employment job offers are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Advantest America Inc. Human Resources prior to their scheduled start date, subject to any written request for medical or religious accommodations.

Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

The Advantest Way - Diversity, Equity, Inclusion and Belonging

At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE I programs initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE I at Advantest is more than words to us, they are the Advantest Way.

Notice for California Residents:

We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit https://www.advantest.com/privacy-policy.html. For additional details or if you have questions, contact us at [email protected].