Business Systems Analyst

Position Summary

As a Business Systems Analyst you will support ExtraHop’s IT Applications team in maintaining and improving a broad portfolio of business applications—including Salesforce and GTM tools. You’ll work closely with cross-functional teams to gather requirements troubleshoot issues and assist with system configurations. This is an entry-level role designed to build expertise in business applications and system administration while contributing to the success of the organization.

Key Responsibilities

• Assist in gathering and documenting business and technical requirements under the guidance of senior team members.

• Support the configuration maintenance and day-to-day operations of SaaS and GTM applications.

• Help triage research and resolve tickets related to supported applications escalating as needed.

• Perform basic Salesforce administration tasks including data entry user support and report/dashboard maintenance.

• Participate in application testing data validation and system upgrades.

• Assist in maintaining application documentation and process guides.

• Stay current on new application features and releases and share learnings with the team.

• Contribute as a member of an agile scrum team participating in planning testing and project activities.

Required Qualifications

• Bachelor’s degree in Business Administration Computer Science Information Systems or equivalent experience.

• 0–2 years of experience in a business systems IT or analyst role (internships or coursework accepted).

• Basic understanding of business applications (Salesforce marketing automation or other SaaS tools preferred).

• Strong analytical skills with attention to detail and accuracy.

• Familiarity with Excel or other data management tools.

• Eagerness to learn problem-solve and develop technical and functional expertise.

• Strong communication and collaboration skills.

Preferred Qualifications

• Exposure to Salesforce or other CRM/ERP platforms.

• Familiarity with marketing automation tools (e.g. Eloqua Pardot) a plus.

• Experience working in an agile or team-based environment.

• Salesforce Administrator certification (or interest in pursuing one).

The salary range for this role is $75000 - $90000 + bonus + benefits.