Business Systems Architect - AI

We’re looking for an experienced Business Systems Architect to lead the design implementation and governance of AI-powered internal systems across our organization. This person will sit at the intersection of technology architecture and business enablement helping define how we responsibly and effectively adopt AI within our core applications and workflows.

You’ll evaluate and activate AI capabilities in systems like Salesforce NetSuite Notion Workday Slack and others partnering with stakeholders across IT Security engineering and legal to ensure these integrations are secure valuable and scalable.

You’ll also play a key role in architecting our internal “AI fabric” including an MCP (Model Control Plane) matrix that orchestrates multiple models and tools and designing intuitive user interfaces that allow employees to interact with AI capabilities from a centralized consistent experience.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Develop a strategic roadmap for how AI features are evaluated adopted and managed across our internal tool stack

• Lead the technical design and integration of AI-powered features within enterprise applications (e.g. Salesforce NetSuite Notion Workday etc.)

• Partner with application owners to define the right use cases for AI enablement and assess ROI risk and compliance implications

• Establish best practices for model selection integration and governance in partnership with IT Security and Data teams

• Define architectural standards for how AI models and APIs are connected authenticated and monitored across systems

• Co-lead the design of our internal AI MCP (Model Control Plane) matrix defining how multiple AI models (LLMs RAG systems copilots) interact with various internal systems

• Support procurement and vendor selection by defining architectural and integration requirements for AI tools and platforms

• Define lifecycle management processes for AI-enabled tools from evaluation to deprecation while ensuring all AI-enabled systems comply with company standards for security privacy and data governance

We'd love to hear from you if you have:

• 10+ years of experience in enterprise systems architecture business systems engineering or IT strategy

• Deep understanding of SaaS application ecosystems (Salesforce NetSuite Workday Notion etc) and their APIs/integration frameworks

• Strong experience with AI/ML systems integration and architecture design (eg model orchestration embeddings vector databases agent frameworks)

• Familiarity with MCP-like architectures or modular AI orchestration frameworks and hands on experience working with AI platforms (like OpenAI Anthropic etc.)

• Proven ability to design scalable internal architectures that balance innovation usability and compliance

• Excellent cross-functional collaboration skills being able to translate technical possibilities into business outcomes

• Curiosity and pragmatism in equal measure: a passion for AI balanced by the rigor needed to implement it responsibly in enterprise contexts

While not required it’s an added plus if you also have:

• Experience implementing AI copilots or assistants inside enterprise software

• Familiarity with enterprise security and compliance frameworks and SOX/ITGC’s (SOC2 GDPR ISO 27001 SOX ITGC)

At Figma one of our values is Grow as you go. We believe in hiring smart curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including but not limited to individual qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) market demands and specific work location. The listed range is a guideline and the range for this role may be modified. For roles that are available to be filled remotely the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees as well a competitive package of additional benefits including health dental & vision retirement with company contribution parental leave & reproductive or family planning support mental health & wellness benefits generous PTO company recharge days a learning & development stipend a work from home stipend and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range (SF/NY Hub):

$149000—$260000 USD