Cegid/POS AMS Consultant L2

As a Cegid/POS AMS Consultant in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Point of Sales Solution (POS), in full development of the growth of connected digital business. Beyond the historical features of these solutions - the functions of sales management, inventory management and collection in-store - they evolve to integrate for example:

• Digitalization of the point of sale (clientele, cataloguing)
• Omnichannel sales experiences (e-reservation, click & collect etc.)
• Unified stock management
• Loyalty management

ROLE DESCRIPTION
After completing a training and onboarding program, you will be responsible for application maintenance operations related to a Point of sale retail solution,
You will be involved in different types of application maintenance cases:

• Corrective maintenance: resolving incidents (correcting settings, finding workarounds...)
• Evolutive maintenance: implementing improvement requests (new features, automations...)
• Preventive maintenance: version updates, job monitoring, non-regression testing.
• Ensure compliance with procedures and proper use of ITSM and knowledge management tools.
• Escalate or transfer incidents and requests that are not within your scope of intervention.

PROFILE

• Minimum Diploma or Bachelors in Information Technology , Business and Engineering
• Minimum 1-3 years of experience, in customer and Technical Support
• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.
• Experienced in Retail Industry, POS Support and Software Implementations is a plus.
• Good command over English.
• Mandarin is a good additional value.
• Open to travelling to Europe