Senior Professional Services Consultant

Available Location: Singapore
About the role:
Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As a Professional Services Consultant for Application Security and Performance, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are an expert in Layer 7 products like: DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL and Page Shield. In addition to the primary technology focus in Application Security and Performance, the Consultant is also expected to be assigned a secondary technology focus area.
The standard business working hours are Monday to Friday 09:00 a.m. to 06:00 p.m, however this role is an APAC regional role and the Consultant can expect the start time may vary occasionally to meet customer requirements. Furthermore, we also support our customers occasionally on the weekends for specific changes that need to be done outside of their business hours. Travel is expected around 30%.
What you will do:

• Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare's products and advice on product best practices.
• Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer's technical teams.
• Implement changes on behalf of the customer in the Cloudflare environment following the customer's change management process. Provide guidance to the customer to configure their CPEs and integration points.
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.

Experience might include a combination of the skills below:

• 5+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
• Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
• Working experience with infrastructure as code tools like Terraform.
• Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.
• The work will be performed in English. Fluency in Mandarin is highly desirable.