Client Engineering- Experience Designer

Introduction
IBM is continuously accelerating its digital transformations to help clients modernize their applications address new markets and make investments in emerging opportunities through our hybrid cloud and AI strategy. Creating client dedicated garages are key to delivering rapid innovation and desired outcomes for our clients.
As a Client Engineering team you will part of a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation

Your Role and Responsibilities
Who you are:

• You will lead UX and customer/user journey design for prioritized use cases and minimum Viable solutions often reimagining how work is performed.
• You will synthesize research client insights and requirements to craft user experiences that connect people in meaningful enduring ways with products services and brands.
• You will apply information architecture research and evaluation in user design.
• You will facilitate and lead design sessions with clients and IBM team using contemporary methods and tools.
• You will connect the dots at both abstract and tactical levels
• You are empathetic expressive inquisitive and divergent.

What you’ll do:

• Work in an agile collaborative environment to understand stakeholder requirements and ensure that designs address user pain points and serve the users with an elite experience
• Apply IBM Design Thinking methods translating requirements into hypotheses research and facilitation to uncover emotional connections with products
• Work closely with senior leaders explaining design decisions to build consensus
• You will help framing business solutions around technology – creating unique solutions for the clients
• Identify technical solutions in addition to providing UX and UI solutions including helping the team draft RFPs.
• Turn ideas into reality with a focus on innovation and development of new processes ways of work and technology
• Demonstrate a growth mindset and continuous learning by staying up to date on the latest design tools and methods
• Apply relevant industry experience to shape solutions

Required Technical and Professional Expertise

• At least 4 years UX Design with an appreciation of the application of typographic skills understanding of colour and visual hierarchy iconography and aesthetics
• At least 4 years in a client facing role including workshop facilitation to shepherd through the IBM Client engineering methods anticipate client needs and work with peers and executives to help the client have an excellent experience
• At least 2 years using design thinking and agile practices beyond software to all levels of business
• At least 2 years as in a Lead Designer role with the capability of supporting non-designers mentally make their way through new concepts and adjusting techniques to ensure all clients leave with a clear understanding of the value of design and their role in reaching the ideal user experience

Preferred Technical and Professional Expertise

• none