Client Engineering Innovation Designer

Introduction
Innovation Designers in the IBM Client Engineering Team take a human-centered
perspective in value engineering. They understand the human needs behind a
client’s challenge through lean user research and participative activities
(Enterprise Design Thinking) in client conversations. Designers can uncover
additional client needs to be addressed with IBM Technologies leading to cross-
and up-sell opportunities. Designers are responsible for translating client needs
into desirable experiences that connect business technology and user goals. We
increase client satisfaction with meaningful outcomes and drive adoption by
bringing real value to real people.
If you come from outside tech; think you look a bit different to us; have a non-
degree education and wonder if your application would be welcome please
know that it very much is. We would love to get to know you a bit better so
apply. This might be a perfect match.
Excellent onboarding training will set you up for success whilst ongoing
development will continue to advance your career through its upward trajectory.
Our sales environment is fast-paced and supportive. Always part of a team you’ll
be surrounded by leaders and colleagues who are always willing to help and be
helped – as you support MVPs that obsess over user-centricity and business
impact

Your Role and Responsibilities

Innovation Design at IBM is transforming how we engage with and understand
our clients’ most complex challenges. Embracing a philosophy of ‘demonstrate’
over ‘declare’ Client Engineering collaborates directly with prospective clients
crafting in real-time innovative solutions to their most pressing business needs.
As an Innovation Designer within a Client Engineering squad you’ll work
alongside Technical Leaders and specialists across IBM sales teams
spearheading these dynamic co-creative client sessions.
As a Designer within Client Engineering you’ll be a key player in a multi-
disciplinary team made up of Architects Data Scientists Engineers Developers
and Business Strategists to deliver a unique client co-creation experience that
uses IBM technology to accelerate and prove value for our clients.
Your primary responsibilities will include:
Leading clients and teams through a human-centered innovation process
to uncover needs and craft valuable solutions emphasizing the
importance of the human element in both problems and solutions.
Facilitating collaborative innovation sessions and design sprints that bring
together diverse perspectives accelerating alignment on impactful
solutions.
Advancing innovation design disciplines with new methods tailored to
emerging technologies like Data and AI Ethical Design and Sustainability
Design among others to accelerate value delivery.
Conducting discovery workshops to deeply understand client and user
needs synthesizing insights to identify opportunities for applying IBM
technologies in meaningful ways.
Recognizing patterns across use cases industries and markets to share
and leverage innovations fostering cross-sell opportunities through lateral
thinking.
Employing Lean UX principles to translate client needs into compelling
solutions utilizing rapid prototyping and storytelling to connect people
with IBM Technology and inspire adoption among all stakeholder

Required Technical and Professional Expertise

Strong interpersonal communication and collaboration skills with a
history of effectively engaging with clients and teams to co-create and
implement innovative solutions influencing decisions at all levels.
(Including impactful projects and initiatives).
-Extensive experience in design thinking and user experience design
applied to solving enterprise-scale challenges with a focus on creating
user-centered solutions.
-Deep knowledge of integrating technology and design to address business
needs including proficiency in prototyping user research and applying
innovative methodologies to drive adoption in enterprise contexts.
-Demonstrated ability to apply agile and lean methodologies in the design
and development process ensuring solutions are delivered efficiently and
effectively meeting client expectations and timelines

Preferred Technical and Professional Expertise

Business Integration: Experience in connecting user and service design
with the broader business context including business framing to create
holistic solutions for clients.
Agile and LEAN Methodologies: Proficiency in Agile and LEAN
methodologies including experience working in collaborative
environments. Capable of understanding stakeholder requirements and
ensuring that designs align with user needs.
Technical Fluency: Comfort and technical fluency with Hybrid Cloud and
Data & AI concepts enabling you to design solutions that leverage these
technologies effectively