Client Sales Executive

JOB SUMMARY:

As a Client Sales Executive, you will manage client relationships across our key higher education market in the Netherlands, gain a deep understanding of your client’s needs and keep client satisfaction at an all-time high. You’re an expert in understanding customers strategic visions and are able to identify product and services to ensure their success. You are a go-getter, have a constant drive to succeed, love learning about others and take a proactive approach to identifying issues.   

In this role, you will keep your customers informed of the latest D2L products, services and events and effectively analyze their impacts on your customer. You will also meticulously manage renewals and take pride in surpassing industry leading retention standards. 

HOW WILL I MAKE AN IMPACT?

• Exceed revenue objectives within your assigned territory/client accounts
• Forecast and manage the end to end contract renewal process for your assigned territory while meeting book of business targets 
• Identify revenue opportunities within each client account and forecast them accurately in the CRM 
• Managing a complex, solution sale; moving the sale through the entire sales process  
• Develop and maintain a territory plan for your assigned account base  
• Conduct regular meetings with clients (on the phone and virtually) to foster the relationship and uncover or advance sales opportunities 
• Effectively and efficiently deploy D2L resources at appropriate stages in the sales cycle to advance the sales process 
• Productively work alongside other D2L stakeholders eg: customer success manager on the client’s account team  
• Be well informed about current industry trends and be able to speak intelligently about the education industry while constantly striving to improve knowledge 
• Attend and participate in sales meetings, product seminars, trade shows and conferences, variable by the seasonality of the business and need of individual sales cycles 
• In-region travel required 2-4 times per month (client sites and user conferences)

WHAT YOU'LL BRING TO THE ROLE:

• Demonstrated success in a SaaS sales-oriented account management role
  • Client-facing experience in sales, support, or service related role   
  • Knowledge of Solution Selling Methodology 
• Experience with enterprise-level web-based applications 
  • Experience with learning-related enterprise systems (Learning Management Systems, Training and Assessment Systems, or similar) is an asset 
• Strong communication and presentation skills (phone, video, email and sometimes in person) 
  • Ability to communicate in English is required
  • Ability to communicate in Dutch is an asset 
• Self-motivated, committed to excellence and strong attention to detail 
• Experience with enterprise-level web-based applications 
  • Experience with learning-related enterprise systems (Learning Management Systems, Training and Assessment Systems, or similar) is an asset

Please Note: This is a remote position within The Netherlands. In region travel is required on occasion.