Client Service Representative

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We're seeking a Client Production Support Representative to join our stellar team within our Global Technologies Operations (GTO) division.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work remote.

Responsibilities:

• Client-facing role proactively managing client production inquiries.
• Proactive client management to identify trends, issues and opportunities.
• Support Account Management in both identifying and retaining client relationships and opportunities.
• Foster collaboration and continued product integration across Service Delivery.
• Management of weekly open issue calls.
• Incident management of client issues through post mortem.
• Facilitate Disaster Recovery/BCP requirements, Metrics & SLA reporting.

Qualifications

• 2+ years in a client service and/or finance related role or equivalent experience
• B.A/B.S Degree in Finance, Business Management or Computer/Management Information Systems or related field
• Proficient in Microsoft office suite.
• Equities and Fixed Income knowledge a plus.
• Forward-thinking self starter looking to work in a fast paced and risk-oriented environment
• Proven proficiency in maintaining client operations support, high client satisfaction, and overall client advocacy.
• Very detail oriented, ability to multi-task, and excellent time management and follow-up skills.
• Understanding of programming languages preferred but not required.

Benefits Information:Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email [email protected].