Client Service Representative

At least three (3) years of Customer Service related experience Client Services Representative/Reception Viking Gymnastics currently has an opening for a caring, energetic, detail-oriented Client Services Representative. This full-time (25+ hours) position requires a mix of daytime, evening, Sunday, and weekend hours. Viking Gymnastics is looking for kind and reliable individuals who want to make a positive impact. The Client Services Representative is the first point of contact for our guests. This position requires a professional and helpful demeanor and willingness to provide premier service for all clients, vendors, and any other individuals who may enter the building. We are a family-oriented company with a passion for working with children. At Viking, we strive for excellence, embrace positivity, create community, and believe in doing the right thing. Our reception staff must consistently greet clients, answer telephones, offer assistance, use professional verbiage, and always make themselves available to the client. Preferred skills & qualifications: • At least three (3) years of Customer Service related experience • Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Gmail) • Exceptional attention to detail and problem-solving skills • Excellent written and verbal communication skills • Ability to multitask, stay organized, and manage time effectively in a fast-paced environment • Strong interpersonal skills with a focus on customer satisfaction and relationship-building • Knowledge of basic gymnastics skills or experience in the performing arts or sports is a plus Client Services duties include, but are not limited to: • Register clients in the company’s database and ensure accurate and up-to-date student records are maintained • Provide excellent customer service by answering questions and providing information via telephone, email, and in-person interactions • Assist with administrative tasks related to client and student management as needed • Merchandise products, ensuring they are properly displayed, organized, and stocked according to company standards • Perform basic maintenance tasks, including refilling toilet paper, soap, and paper towels in restrooms and ensuring other facility supplies are stocked Viking offers competitive pay, paid personal time off, birthday pay, simple IRA + company match, employee discounts, referral programs, and flexible schedules. Full-time employees (30+ hours) are also eligible for dental, vision, long-term disability, parental leave, and health insurance. Viking Gymnastics, LTD is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, disability, or any other legally protected status. Job Type: Full-time Pay: From $20.00 per hour Expected hours: No less than 25 per week Benefits: • Dental insurance • Employee discount • Health insurance • Paid time off • Parental leave • Referral program • Vision insurance Work Location: In person