Client Success Analyst

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas.

We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.  

In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!  

We’re looking for a Client Success Analyst to increase client engagement, adoption and growth, by providing expert-level strategic input for our small to medium business accounts.

This role will report to our Team Manager of Client Services.

Why is this role so important at Similarweb?

Thousands of companies, of every size and from every industry, use Similarweb to achieve specific business goals. In order to ensure that our clients are getting the most value out of our data, we need to be experts in every industry we work with.

As a Client Success Analyst, you will combine your industry expertise with your knowledge of Similarweb’s solutions, to drive continuous value within our largest SMB clients in your specific industry. 

You will partner with Sales Managers and Account Managers to develop and execute strategies that focus on using Similarweb data to solve for a specific customer need. 

So, what will you be doing all day?

Your role as part of the Client Success Team means your daily responsibilities may include:

• Training new clients on how best to use the platform
• Analyzing online data to identify both strategic and tactical opportunities for your clients
• Helping clients derive more value from the platform by providing industry-specific insights in the form of presentations, workshops or calls Using your professional industry expertise and knowledge of Similarweb to help up-skill the sales and account management team in how best to use the product for specific use-cases/personas/industries 
• Providing strategic input for our product solutions, including insight into positioning within your specific industry, go-to-market strategy and more

 This is the perfect job for someone who:

• Holds a Bachelor's degree or relevant experience in economics, marketing, or business strategy 
• Has at least 2+ years of relevant client-facing or digital agency working with any of the following industries: AdTech, B2B Software, Payments, or Logistics
• Understands digital marketing and various online marketing channels
• Has previous sales experience, or has worked with sales roles before (including sales managers, account management, SDRs, Sales ops, etc) Demonstrates the ability to produce high quality client-facing materials that drive results
• Is highly skilled at creating compelling stories and insights from data 
• Exhibits strong problem solving and critical thinking abilities
• Can manage multiple fast-paced, deadline-driven projects 
• Will be able to collaborate with colleagues and business partners across the company to accomplish their goals.

It’s a plus if you have:

1. Experience using Similarweb
2. Proficiency in multiple languages

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face to face connections with fellow Similarwebbers.*

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

This position may be based in one of several locations.  If your position will be based in SimilarWeb’s New York City office or will require travel to the New York City office, your offer will be contingent upon proof of COVID-19 vaccination, as required by the New York City Commissioner of Health and Mental Hygiene.

#LI-TL #LI-Hybrid