Cloud Pak for Data (CP4D) Technical Support Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
The Cloud Pak for Data team is currently looking for a Technical Support Professional to help diagnose troubleshoot and resolve complex product and configuration issues to ensure our customerʼs success in using our product. Ability to communicate effectively with customers and perform remote debugging via MSTeams is essential to success in this role. The ideal candidate is a fast learner and self-starter with a good balance of technical and problem solving skills combined with a strong desire to help our customers achieve their goals and exceed their project deadlines.

Required Technical and Professional Expertise

• Bachelorʼs degree or equivalent in Computer Science Computer Engineering or related field
• Experience as DBA/Backend developer with strong knowledge of SQL engine federation and query optimization.
• Experience working with Linux/Unix systems
• Experience with docker and running dockerized applications
• Knowledge of Red Hat OpenShift technology
• Strong problem solving skills
• Strong communication and customer relationship management skills
• Ability to work in a dynamic fast pasted environment and continuously learn
• Participate in weekend/holiday on-call rotation
• US Citizenship required

Preferred Technical and Professional Expertise

• Knowledge of microserviceʼs architecture and container orchestration
• Knowledge of Big Data and Hadoop ecosystem
• Advanced Linux Skills
• Storage Skills (NFSODFOCS)
• Cloud Computing Experience with AWS Azure or IBM Cloud
• Database Skills (EDB DB2 Oracle MySQL)