Cloud Systems Engineer

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

We are seeking an experienced and highly skilled Cloud Systems Engineer to join our team. As a Cloud Systems Engineer at LightEdge, you will be an integral part of the Cloud Operations team, managing the lifecycle, maintenance, and operations of the cloud systems and cloud component architecture.

Responsibilities:

• Develop and maintain lifecycle processes mitigate and ensure platforms remain current
• Maintain and support capacity management processes, metrics, and reporting to ensure adequate resource availability for continued expansion of the Cloud Services platforms
• Deliver LightEdge services to clients in accordance with the Service Level Agreements
• Install new platforms, and decommission end of life platforms, as determined by the needs of the business
• Assist in the design, implementation, and maintenance of our Compute and Backup & Storage solutions
• Participate in 24x7 after-hours escalation on-call rotation
• Serve as an escalation point for client support issues, providing issue resolution via telephone, email, ticketing system, and other electronic communication methods
• Document and communicate service disruptions to the client and LightEdge management team
• Facilitate and execute on internal projects in coordination with the Architecture team
• Serve as a mentor to members of other teams for continuous talent development
• Other duties as assigned

Core Competencies:

• Excellent Communication and Interpersonal skills for work in a collaborative team environment
• Ability to maintain professional demeanor under stress while working with a team in a fast-paced and high-volume environment with an emphasis on accuracy and urgency
• Demonstrated Willingness to learn and adapt to changes in technology
• Strong troubleshooting and problem solving skills
• Exceptional organizational competency and the ability to manage multiple projects simultaneously
• No ego mentality

Skills and Qualifications:

• Bachelor’s degree in computer science, information systems, information technology, or equivalent experience
• 3-5 years of experience working with in the Information Technology industry
• Virtualization Platforms
• o VMware/vCloud, NSX experience preferred
• o Nutanix
• o HyperV
• SAN / Storage Platforms
• o NetApp
• o EMC
• o Pure
• o VAST
• Backup/DR Platforms
• o Veeam
• o Acronis
• o Zerto
• Linux/Unix administration
• o OS and Package management, including orchestration
• o Container management
• o DNS and NTP server management
• o Redhat Enterprise Linux (RHEL)
• Windows Server
• Database Systems (MS-SQL, MySQL)
• Task automation / scripting

#LI-KH1

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.