Connected Service Desk Engineer

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

Summary and purpose of the Job:

Support the Fixed Networks Delivery and Operational teams in delivering first class managed solutions to our clients.

If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.

Responsibilities (but not limited to):

• Trouble shooting and support after initial triage.
• Support Field Engineers, and other internal departments as required.
• Configuration of equipment and design of solutions.

Qualifications

The successful candidate will have:

• WAN,LAN and security knowledge.
• Experience with Cisco or Juniper routers and switches
• Customer service experience.
• A full UK driving licence.