In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
§ Manages processes based on established performance standards service & quality levels. Measure team overall performance (Productivity; Efficiency; Quality; Timeliness; Resource Availability; etc.)
§  Responsible for supervising managing and motivating team members on a daily basis.
§  Builds capacity through resource planning load balancing and cross training.
§  Monitor team performance and report on metrics.
§  Provide coaching for challenged team members and development for high potentials.
§  Ensures readiness of Business Continuity plan and lead implementation if necessary.
§  Manages and develops resources to take key positions as Process Coordinator. Helps teams execute career development plans.
§  Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
§  Contact point for the business on any issues and/ or concerns and proactively provide solutions.
§  Manages internal updates/communication within the unit.
§  Encourages people to contribute to company-wide initiatives and projects.
§  Enforces compliance to company policies and effect disciplinary measures on violations.
§  Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
§ Manages processes based on established performance standards service & quality levels. Measure team overall performance (Productivity; Efficiency; Quality; Timeliness; Resource Availability; etc.)
§  Responsible for supervising managing and motivating team members on a daily basis.
§  Builds capacity through resource planning load balancing and cross training.
§  Monitor team performance and report on metrics.
§  Provide coaching for challenged team members and development for high potentials.
§  Ensures readiness of Business Continuity plan and lead implementation if necessary.
§  Manages and develops resources to take key positions as Process Coordinator. Helps teams execute career development plans.
§  Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
§  Contact point for the business on any issues and/ or concerns and proactively provide solutions.
§  Manages internal updates/communication within the unit.
§  Encourages people to contribute to company-wide initiatives and projects.
§  Enforces compliance to company policies and effect disciplinary measures on violations.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Possesses at least a Bachelor's/College Degree in any field.
- With 5 years professional experience in Insurance industry and 3 years experience as Process Coordinator or Subject Matter Expert
- Knowledgeable in MS products or similar tools/ systems
- Strong communication and meeting facilitation skills
- Organizational and time-management skills
- Strong business operations knowledge
- Good leadership skills and ability to motivate front-line employees; ability to lead and manage teams
- Ability to prepare analyze and effectively use different MIS reports
- Ability to work effectively across language & cultural barriers with US based customer
Experience managing in a multi-client environment