Content Specialist

About the Role

Uber is changing the way people think about transportation. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

The global Community Operations Team at Uber is there to assist customers in the moments that matter. We engaged with thousands of driver partners, riders, restaurants, delivery partners, and consumers every day to ensure they have a seamless experience with Uber.

We are looking for Content Specialists to work alongside our cross-functional teams and own the design and development of customer-facing and support network-facing content. This multifaceted role requires customer-first mindset, content expertise, and a positive, solution-oriented attitude.

Your Impact In Role

• Create easy-to-understand, relevant, empathetic content: You will author content used by customers and Uber's customer support representatives in the form of internal blogs, FAQ webpages, and app articles. You will add value by helping our customers to find the right answer in the right place at the right time.
• Cross-functional partnership: Maintain a close partnership with knowledge program specialists and key stakeholders to constantly ensure accuracy, relevancy and quality of content
• Maintain understanding of knowledge base processes: Stay up to date on the processes and programs that you are creating knowledge updates for in order to retain high levels of expertise
• Detail-oriented and organized: Able to organize content / documentation in an efficient manner and pay attention to details.
• Strong communication and writing skills: Demonstrates strong verbal, written skills in English and local / native language.
• Critical thinking and problem solving: You proactively link operation insights in a numerical way to think critically on how to shape content for readers.
• Demonstrated stakeholder management skills: You are experienced working in a diverse environment, proactive in speaking your mind, and managing stakeholder expectations.

The Experience You'll Bring

• Proficient with technological literacy and genAI tooling for writing/editorial support
• Previous experience in content marketing or managing an online forum is a huge plus

Preferred Qualifications

• Familiarity with JQL and SQL
• Working in a fast-paced or customer support environment
• Copywriting & technical writing certifications & trainings such as Business Writing on Coursera or Udemy

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].