Customer Care Associate

Jobologi is searching for an Entry Level Customer Care Associate. Join a mission-driven team focused on delivering exceptional customer experiences in a fast-paced, service-oriented environment. As a Customer Care Associate, you’ll be the first point of contact for individuals reaching out to our hospital partners. Whether you’re answering questions, documenting concerns, or helping resolve issues, your role is essential to delivering respectful, compassionate service every day. If you're empathetic, detail-oriented, and passionate about helping others, this is a great opportunity to make a difference and grow your career in customer care. Key Responsibilities: • Respond to inbound calls with empathy and professionalism, ensuring each caller feels heard and valued • Accurately document concerns, feedback, or complaints in the internal ticketing system • Initiate and manage service tickets through to resolution, coordinating with hospital departments as needed • Provide general information, clarification, or redirection when appropriate • Maintain confidentiality and adhere to HIPAA and organizational guidelines • Follow up on open items and ensure timely closure of tickets to maintain service quality standards • Collaborate with team leads and supervisors to improve processes and communicationQualifications: • Associates or Bachelors degree in business administration, communications, sociology, hospitality management, human services or healthcare fields • 1+ year of experience in customer service, healthcare, or a call center environment preferred • Excellent verbal and written communication skills • Strong interpersonal skills with the ability to remain calm under pressure • High attention to detail and accurate data entry skills • Basic proficiency with Microsoft Office and/or ticketing systemsHours:8:30am to 5:00pm