Customer Complaint Coordinator

Professional Transit | Established | 20+ Years | Located in Queens, NY. # 1 Paratransit Company In NYC. JOIN OUR TEAM!!! ************************************** Customer Complaint Coordinatorneeded ASAP. We are looking for a Can Do Attitude Experienced, Energetic, Friendly, and Patient Coordinator! The ideal candidate will possess strong communication skills, and be able to analyze data to improve processes. ***************************************** You Must Have • Have a full understanding of the complaint handling process from initiation/acknowledgement to closure/resolution. • Perform reviews of complaints. • Investigate complaints. • Perform complain related investigations. • Create complaint reports and enter initial complaint log details • process and close complaints in a timely manner | Send email response to NYCT • Update complaint log with closure details • Collaborate with other departments to ensure a seamless resolution process for clients. • Maintain accurate records of complaints and resolutions through effective data entry practices. • Conduct outbound calls to follow up on unresolved issues or gather additional information from clients. • Ability To Read, Write & Speak English • Authorized to work in the United States • Experience Working In Office With Any Mass Transit A Plus. • All Other Duties As Assigned. Benefits • Weekly Pay • Medical, Dental! • Life Insurance, Paid Time Off, Vacation, Paid Holidays! • Pension | Employer Paid | No Cost To You! • We Promote From Within! Schedules • 9am -5pm • Schedule Subject to change Work Location 1901 Steinway Street Astoria NY 11105 Interview/Hiring Office Location : 94-01 150th Street Jamaica NY 11435 Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Work Location: In person