Customer Data Manager - Digital/Video On Demand

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

The Customer Data Manager will be pivotal in shaping the company's strategy regarding customer data management and user identification across our Digital and Video On Demand (VOD) services. This role involves leading projects aimed at the effective and ethical collection, management, and use of user data to enhance business decisions, improve user experience, enable data monetisation, and drive sustainable growth.

The ideal candidate will be responsible for overseeing the adherence to data protection regulations, integration of technological solutions, and collaboration with business and technical teams.

Your Role Accountabilities...

• Implementing projects related to collecting user data on Digital and VOD platforms and implementing and maintaining robust user identification solutions to ensure precise customer tracking across platforms.
• Building business requirements for data collection and use, conducting business analysis, and mapping customer behaviour across digital services.

• Developing and managing Data Management Platforms (DMP) and Customer Data Platform (CDP) tools and technologies to facilitate data collection and targeting, and overseeing the production and maintenance of web and mobile components for user data collection and identification.
• Collaborating closely with the data engineering team to develop and refine data infrastructure to support scalable, efficient data collection and management systems.
• Leading joint initiatives to design and deploy sophisticated algorithms and data-related solutions to enhance customer identification.
• Integrating requirements between AdSales and Analytics to optimize data collection efforts concerning customer behaviors and identification.

• Cooperating with market measurement agencies such as Gemius and Nielsen for enhanced data analysis and market understanding.

Qualifications and Experience...

• Strong background in similar roles within Digital or VOD services environments, with demonstrable experience in managing web and mobile data collection and analysis of customer behavior.
• Working with CDPs, DMPs or similar tools.
• Working with solutions concerning 3rd party cookie phase out or/and user identification.
• Working experience in managing projects integrating cross-functional data collection requirements.
• Strong analytical and problem-solving skills with a proven ability to manage large datasets.
• Expert knowledge of data management principles.
• Good grasp and familiarity with Big Data and AI cloud solutions, preferably with a focus on AWS.
• Proficiency in data analytics tools and software, and knowledge of programming languages like SQL and Python.
• Familiarity with GDPR and other regulations that apply to digital environments.

We offer:

• Contract of employment
• Hybrid work model, flexible working hours (3 days from the office, 2 days from home)
• Free access to player.pl and HBO Max
• Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• Work-life balance initiatives: wellbeing platform, yoga, massages, educational webinars, Employee Assistance Program, internal media initiatives
• training & development: sharing the cost of English lessons, Employee Resource Groups, e-learning platform, sharing sessions with experts, periodic movie shows in the office cinema room
• CSR activities: volunteering, eco & social initiatives
• Casual dress code
• Parking space available for booking

#LI-Hybrid
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.