Customer Development Manager - Value + Discount

Requisition ID: 195891

Posting Locations: Whitestown

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Job Overview

Customer Development Manager- Value + Discount

Role: Customer Development Manager- Dollar General - MidWest

The Customer Development Manager's primary focus is to support both the customer's operational leaders, Director of Value and CCCI operations teams from a field sales perspective. This individual is connected with the customers and CCCI's Field Operations leadership teams to ensure that business plans are efficiently executed as agreed upon. This role will leverage a broad understanding of the assigned retailer, the competition, and the marketplace to foster growth by driving sales and exploring additional opportunities for incremental revenue and margin results.

Duties & Responsibilities

• Establishes and leads cross-functional relationships with CCCI Field Operations to ensure alignment on execution objectives and to establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction
• Develops and maintains partnerships with operational leadership teams of customer base, bottling partners, and brand partners to develop regional programming while ensuring sales execution plans are achieved. Monitors and measures service metrics and utilizes results to develop standards, improvements, or changes to the process
• Leverages sales execution tools and processes to ensure CCCI Field Operations maximize sales opportunities for customer-specific programming. Ensures that customer and department goals are met and adhering to the approved strategic plan
• Analyzes sales data and partners with customers and cross-functional leaders to identify gaps, remedies, and solutions concerning plan execution and sales strategies; implements tactics to reverse or sustain trends

Knowledge, Skills, & Abilities

• Responsive customer service skills with a proactive mindset
• Ability to develop a thorough understanding of CCCI and customer operational strategy and execution
• Organizational management skills are required with the ability to collaborate with all facets of the business including Field Operations, Technical Service, and Shopper Marketing
• Ability to partner cross-functionally with other departments to accomplish goals and objectives
• Ability to develop, negotiate, and execute local programs with the leadership teams of their customer base
• Ability to build rapport to achieve a strategic partnership status with their customer base
• Must be an adept negotiator with developing persuasion skills
• Basic analytical skills is a must
• Organizational, time management, and attention to detail skills are required
• Strong presentation abilities
• Excellent oral and written communication skills required
• Ability to prioritize multiple assignments with time-sensitive deadlines
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint is a must
• This individual must possess a broad understanding of the assigned retailer, the competition, and the marketplace

Minimum Qualifications

• Bachelor's degree four (4) years preferred
• Knowledge acquired through two (2) plus years of work experience in the beverage industry, specifically working with customers is preferred
• Overnight travel is required to be successful in role. Estimated at 50% travel with both day trips and overnights
• Position location is in the Mid-West Market Unit with understanding that person must be willing to travel to team, customer, bottler network and internal meetings and visits

Work Environment

Remote Employee: Home Office is required

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..