Customer Engagement Operations Consultant

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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

&bull BA/BS degree and 3-5years of experience in an Data Analytics or Sales Operations role

&bull Demonstrate a track record of exemplary project and program management skills, including strategic planning, organization, execution, and follow-through.

&bull Very strong communication skills both written and verbal.

&bull Strong Excel and Data management skills

&bull Experience with Salesforce and Microsoft PowerBI
&bull Independent and self-sufficient, w ith the ability to prioritize requests and workload

&bull Sales experience a plus

Impact You'll Make:

Data Management and Reporting

• Collect, analyze, and interpret renewal/sales data from PowerBI and Salesforce to provide insights and troubleshoot data anomalies.
• Manage the Account Transfer and Account Assignment process in Salesforce to ensure appropriate vertical alignment for the Diversified Markets organization.
• Support the reporting needs for the various sales teams within the Diversified Markets vertical through either systemic or one-off data pulls
• Help develop additional reporting functionality. This could include identifying new marketplace trends that our sales organization should be aware of.
• Ensure sellers are maintaining renewal forecasts appropriately

Sales Strategy Development:

• Collaborate with leadership to develop and execute sales strategies (e.g., cross-sell campaigns).
• Support the planning and implementation of sales initiatives. Help create reference materials and trackers to ensure appropriate visibility.

Technology and Tools Management:

• Be the Subject Matter Expert for Salesforce and DOMO/PowerBI
• Provide feedback to other cross functional teams regarding areas of improvement based on team feedback.
• Help develop and maintain sales dashboards and reports in conjunction with the DOMO/PowerBi teams.
• Help to ensure data integrity and accuracy within reporting systems.
• Help train sales teams on the effective use of technology and tools.
• Support the broader team by ensuring they can process renewals/sales opportunities in Salesforce as needed.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Consultant, Sales Operations