Customer Engineer

At Builder.io we're revolutionizing visual development by making it compatible with any tech stack and accessible to every team. Our mission is to ensure our customers achieve unparalleled success with our innovative product offerings technical integrations and strategic roadmap.

About the Role:

The Customer Engineering team is the cornerstone of our commitment to customer success. As a Customer Engineer you will be pivotal in ensuring our enterprise customers seamlessly integrate customize and maximize their use of Builder. You’ll dive deep into complex codebases provide expert guidance through workshops and onboarding sessions and offer ongoing support tailored to evolving use cases.

Key Responsibilities:

• Lead Technical Integrations: Own the technical integration process from start to finish for enterprise-level customers ensuring seamless and successful deployment.

• Expert Troubleshooting: Collaborate closely with the customers and internal teams to diagnose and resolve technical issues provide fixes product updates and escalating to appropriate teams when necessary

• Customer Advocacy: Identify and understand the unique needs of each customer driving optimal adoption of our platform through tailored solutions.

• Product Influence: Act as a key liaison between customers and our Product and Engineering teams providing actionable feedback and feature requests.

• Continuous Improvement: Enhance our documentation code examples and plugins ensuring customers have the best resources at their disposal.

• Versatile Expertise: Be the go-to product expert capable of navigating diverse technical challenges and contributing across various teams.

What We're Looking For:

• Front-End Development Expertise: 4+ years of experience with HTML CSS JavaScript and modern frontend frameworks such as React Vue or Angular.

• Headless Architecture Proficiency: Experience with headless API-first web architecture is highly desirable.

• Customer-Facing Experience: Proven track record of working directly with customers or in a client-facing role.

• Strategic Thinker: Deep understanding of emerging digital trends and the ability to translate them into actionable solutions for growing businesses.

• Passionate Problem Solver: Proactive detail-oriented and committed to delivering high-quality solutions.

• Collaborative Team Player: Ability to work both independently and collaboratively thriving in a dynamic team environment.

• Adaptable and Resilient: Comfortable with ambiguity and receptive to feedback with a willingness to iterate and improve.

Why Builder.io?

• Innovative Culture: Bring your strategic ideas and creative thinking to a team that values innovation and forward-thinking.

• Professional Growth: Engage with top enterprise customers and influence the future of visual coding.

• Competitive Compensation: The estimated salary range for this role is $100000 - $180000 USD based on experience knowledge skills and abilities.

If you're excited about this role and passionate about driving customer success with cutting-edge technology we want to hear from you!