Customer Experience Associate (Surplus Lines)

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?

ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Associate to join our customer service team in Groesbeck, TX. This position has the ability to be remote, with a preference for candidates residing in the Central time zone.
Your role...
The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.

We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

You will...

• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat.
• Answer questions professionally and assists customers by completing a task or process for them.
• Provide exceptional customer service to customers.
• Deescalate frustrated customer situations.
• Find solutions to provide an exceptional customer experience.

What you need to be successful...

• Customer-centric mindset, enjoys providing a service and solving customer problems 
• Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations 
• Team player committed to supporting other team members
• Process-focused and detail oriented, committed to accurate documentation 
• Technologically proficient – able to learn, utilize, and navigate a variety of external and internal systems 
• High School diploma or equivalent

Your Benefits & Perks...

• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and Growth Opportunities
• Opportunity to contribute to the future of a growing, global organization 
• Possibility of hybrid work after completion of training period

Your Compensation… 
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. The salary range for most locations for this role is $15.00-$22.00 per hour. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.