Customer Experience Data Analyst

Your Impact:

• You will create and perpetuate analytics and validations to monitor new CX / feature business cases
• You will create recommendations to enhance, expand or contract strategic initiatives
• You will monitor competitor trends to help make strategic decisions
• You will liaise with functional partners for implementation and post-implementation feedback
• You will support the analytical needs of the CX team for existing CX projects
• You will escalate any concerns to senior management and work to identify appropriate mitigation strategy (if possible)
• You will be an agent of change for legacy practices that compromise the customer experience while increasing expense
• You will create reports to measure performance of newly launched initiatives / features or existing experience enhancements

Want more jobs like this?

Get Data and Analytics jobs in Dallas, TX delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

We Could Be A Match If:

• You have a Bachelor's Degree in Business, Data Science, or related field and/or equivalent work experience
• You have 2+ years working in a customer service environment
• You have 2+ years work with a focus on Analytics
• You have a demonstrated ability to turn complex data into a visualization that audiences can quickly understand
• You have an understanding of the end-to-end analytics value chain, from data strategy through to data collection, KPI setting & dashboarding/reporting, A/B testing and data science
• You have a demonstrated ability to successfully handle assignments involving complex quantitative analysis and present findings and recommendations to all levels of management