Customer Experience Operations Manager

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Experience Operations Manager Role

Are you passionate about creating exceptional customer experiences backed by insightful data and clear communication? Join us as a Customer Experience Operations Manager and play a key role in transforming customer feedback into actionable insights that enhance customer satisfaction and loyalty. As a vital part of our Customer Experience team, you'll ensure that each step of the customer journey is aligned with Qlik’s commitment to delivering impactful, seamless experiences.

What makes this role interesting?

In this role, you’ll be at the heart of our Voice of the Customer (VoC) initiatives, leading the charge in managing our NPS & CSAT surveys. Using your strategic, analytical, and technical skills, you’ll craft dashboards and models that turn multi-channel customer feedback into actionable insights. You'll leverage cutting-edge survey and text analysis platforms to produce quality data, enabling you to draw meaningful conclusions that drive decisions across teams. With every project, you’ll have the opportunity to impact our customer experience directly, contribute to a unified roadmap, and bring your vision for improvement to life.

Here’s how you’ll be making an impact:

• Drive customer experience initiatives by leading our enterprise survey and text analytics platform, producing insights that translate into measurable customer satisfaction.
• Partner cross-functionally to review and refine processes, aligning teams around actionable feedback that reduces customer effort and enhances loyalty.
• Contribute to roadmap development through a data-driven approach that highlights areas for improvement, ensuring each customer journey phase is more efficient than the last.
• Oversee and coordinate project milestones and post-phase evaluations, using insights to continually enhance customer experiences.

We’re looking for a teammate with:

• Experience & Insight: 5+ years in Customer Insights or Voice of the Customer programs, with a Bachelor’s or Master’s in IT, business management, computer science, or a related field.
• Technical Acumen: Proficiency in enterprise text analytics tools and platforms like Qualtrics or Pendo. Experience with Salesforce, Marketo, or other journey mapping tools is highly beneficial.
• Project Leadership: A Project Management Professional (PMP) certification is preferred, along with a proven ability to manage complex projects, drive alignment, and navigate dependencies.
• Stakeholder Communication: Exceptional communication skills, including presentation and storytelling abilities, to engage and influence cross-functional teams.
• Problem Solving & Initiative: Self-motivated with a passion for improvement. You’re eager to identify challenges, back up solutions with data, and translate ideas into action.

The location for this role is:

King of Prussia, PA

TX, USA,

Other selected US locations

Ready to join a collaborative and internationally diverse team where your insights drive customer satisfaction and business success? If you're excited about creating exceptional customer journeys and are driven to make an impact, we want to hear from you!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

·          Genuine career progression pathways and mentoring programs

·          Culture of innovation, technology, collaboration, and openness

·          Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $110,000 to 150,000 USD per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.