Customer Growth Manager

How You'll Make an Impact:

As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.

You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout.

What You Bring to the Team:

• Meet and exceed ambitious targets and revenue goals set by the customer growth management team.

• Develop and maintain strong relationships with key stakeholders and decision-makers.

• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.

• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.

• Prepare and deliver persuasive sales presentations proposals and product demonstrations that are tailored to each customer's specific needs.

• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.

• Keep abreast of industry trends competitor activities and market developments to identify new upselling opportunities and stay ahead of the curve.

What Sets You Up for Success:

• Proven track record of success in sales with a focus on upselling or account expansion preferably within the hotel tech space.

• Experience and/or education in hospitality operations.

• Strong understanding of hospitality industry trends and challenges.

• Ability to build and maintain long-term relationships with clients.

• Problem-solving mindset with a demonstrated ability to analyze customer requirements and propose tailored solutions.

• Excellent communication and negotiation skills with the ability to convey complex technical concepts to non-technical stakeholders.

• Self-motivated and goal-oriented with a relentless drive to exceed targets.

• Proficiency with Salesforce  Google Business Suite Groove Zendesk Canva Generative A.I.

• Willingness to travel as required ( < 10% )

• Languages: English plus Spanish and/or Portuguese

Bonus Skills to Stand Out:

• Demonstrable success in selling PMS or other hotel tech software.