Senior API Onboarding Manager

Location: Remote APAC

What You Bring to the Team:

• Guide inbound API partners from initial contact through development certification and final go-live collaborating closely with Partnerships and Product teams.Provide direct technical assistance to API users by troubleshooting reproducing reported issues and delivering solutions via Zendesk and Zoom calls.

• Meet with partners to deeply understand their needs capture technical requirements and outline effective API integration solutions.

• Create and maintain training materials knowledge base articles and the Partner Portal (including development guides and FAQs) for both internal teams and external partners.

• Proactively provide valuable feedback to the Product and Development teams regarding potential API enhancements and necessary bug fixes.

• Work with the Partnerships team to enforce qualification standards for new partners and maintain clear accessible transparency in the partnership funnel.

• Ensure all integrating partners adhere to a high standard of customer experience for Cloudbeds' end customers.

What Sets You Up for Success:

• Experience with REST APIs and proficient in reading technical documentation particularly XML and JSON formats.

• Proven ability to troubleshoot issues using analytical skills and investigative log tools.

• Skills in meeting with customers/partners to gather and document technical requirements.

• Familiarity with communicating effectively across support product and engineering departments.

• Passionate about creating and documenting new processes to enhance team and system performance.

• Experience with project management systems specifically Jira and the Zendesk ticketing system.

• Strong analytical and technical skills the ability to multitask and excellent written and spoken English communication.

Bonus Skills to Stand Out:

• Experience in the hospitality and tourism industry.

• Business fluency in other language(s) beyond English.

• Experience with API Testing tools like Postman.

• Experience with Backend Development and API bug fixes.

• Development or support experience on systems built in PHP.

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