Customer Project Manager

At Urbantz, we help the world's largest retail, grocery, e-commerce and logistics companies love their last mile with a smarter, greener approach to delivery management. Our SaaS platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale.

More than 100 brands enjoy the clarity and control to cut their CO2 emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences for recipients with Urbantz. 

Since our inception in 2015, we've enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list.

Urbantz is growing. Our team is on the hunt for a dynamic, high-performing and experienced Customer Project Manager.

In this role, you will lead the delivery of complex, enterprise-level projects while also overseeing and mentoring a team of customer project managers.

• Have direct accountability for the overall success of client projects - from start to finish.
• Have a deep technical understanding of Urbantz's product and pilot the technical integration of the tool.
• Maintain project budget, scope and timing.
• Identify risks and issues and escalate them to the relevant stakeholders.  

• Next to being fluent in English, you speak excellent, near native level of both French and Spanish.
• A degree with a minimum of 5 years of working experience.
• At least 3 years of project management experience, ideally in a software environment.
• Excellent communication skills, both written and oral. You are comfortable speaking to stakeholders at different levels – from warehouse managers to CEOs.
• The ability to communicate efficiently with software engineers.
• Flexibility and self-organisation.
• Willing to invest in your knowledge of business and technical matters.
• Willing to travel for project kick-offs, client meetings and company events.

• Experience in Logistics and Supply Chain.

• Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide.
• Autonomy to define and navigate your own path to success.
• Competitive salary, equipment and a raft of employee benefits (dependent on location).
• An incredibly diverse international team and a company culture that encourages freedom, creativity and collaboration.
• Opportunities to grow your expertise through training, workshops and conferences.
• Team meetups in Brussels, and an annual offsite somewhere sunny.