Customer Retention Agent-French Speaker

Salary: P90,000- P110,000 (Monthly Gross Package)

Schedule:  Monday to Friday (4:30 PM to 1:30 AM)

What are we looking for?

Skills Required:

• French C1 Level is a must
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Empathy and active listening skills to understand customer concerns.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time-management skills.
• Experience: Previous experience in customer service, sales, or retention roles is preferred.

What will you do?

• Customer Engagement: Regularly reach out to existing customers via phone, email, or chat to check on their satisfaction levels, address concerns, and gather feedback.
• Retention Strategy Execution: Implement strategies to increase customer loyalty, improve retention rates, and decrease churn.
• Issue Resolution: Act as a point of contact for customers experiencing problems, ensuring issues are resolved quickly and efficiently to maintain satisfaction.
• Product/Service Knowledge: Stay up-to-date on all products, services, and company policies to effectively address customer inquiries and provide relevant solutions.
• Upselling & Cross-Selling: Identify opportunities for upselling or cross-selling additional products or services that may enhance the customer experience.
• Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in CRM systems to track progress and customer history.

Join the awesome team and enjoy these benefits & perks:

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a family owned- and -driven company, originally founded in Northampton July 19th 1987. In 2003 they established an additional headquarter in Denmark, to continue the success with the big economies of scale from our British parent organisation. With a constant growth ever since, they now have 12 offices spread across 8 countries in Europe, and continue to deliver high-quality workwear, safety footwear and protective gear to workforces across the whole continent.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Company overview

ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.

ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges.

Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.

Why join us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.