Customer Service Associate

We have our eyes set on one goal, to create the best consumer experience and enhance customer satisfaction. If you love assisting others, you’re empathetic, an exceptional active listener, and good at addressing customer inquiries regarding company products and services and their account and billing issues, then your job search ends here. Our Customer Service Associates enjoy positively resolving matters while keeping company interests in mind. Our mission is to offer the best wireless customer support possible while providing a substantial career opportunity for our Customer Service Associate team. Our Customer Service Associate team is tenacious, courteous, and, most importantly, eager to make this year our best year yet! We've assembled a loyal team of Customer Service Associates who are empowered to make decisions and inspired to go the extra mile for the client. Enjoy a career enriched with opportunities where you will continuously develop your professional knowledge while being a part of our diverse and inclusive environment. Customer Service Associate Responsibilities: • Pinpoint and assess customer concerns by actively listening to their desired needs and providing a solution in an applicable time • Communicate professionally, openly, and persuasively with customers to portray the value and benefits of our client’s services, sales promotions, and products • Maintain updated customer information at all times, including account information, billing, contact information, and updated address • Follow all standards and company policies while interacting with customers, clients, staff members, and the management team • Work efficiently with fellow Customer Service Associate team to meet or exceed customer acquisition and sales goals • Identify opportunities for improvement and contribute new ideas during staff meetings to upper management for discussion and implementation Customer Service Associate Qualifications: • A high school diploma or GED is a must • 0-3 years of customer service, retail, sales, or client relations experience • Ability to work in a fast-paced, high-volume environment, meeting customer demands in a safe, accurate, and timely manner • Provide exceptional customer service at all times • Excellent active listening, interpersonal, and communication skills • Be a team player, assisting coworkers whenever needed • A self-motivated and determined individual with a desire to succeed Job Type: Full-time Pay: $800.00 - $1,350.00 per week Work Location: In person